Endpoint Protection

Dear Sir/Madam,

Received a virus from dropbox and need to remove from my e-mail as opened without knowing the implications the content is as follows as have notified dropbox as well, this is also send e-mails without me knowing, please help in removing this.

Best Regards,

Thobs

Just opening an email cannot infect your machine. Did you download and run the attachment? If not, just delete the email. And it's likely this email was not from Dropbox but spoofed to make it look like it was.

For verification, run norton power eraser

https://security.symantec.com/nbrt/npe.aspx

Hello,

Internet Email Auto-Protect protects both incoming email messages and outgoing email messages that use the POP3 or SMTP communications protocol over the Secure Sockets Layer (SSL). When Internet Email Auto-Protect is enabled, the client software scans both the body text of the email and any attachments that are included.

You can enable Auto-Protect to support the handling of encrypted email over POP3 and SMTP connections. Auto-Protect detects the secure connections and does not scan the encrypted messages. Even if Internet Email Auto-Protect does not scan encrypted messages, it continues to protect computers from viruses and security risks in attachments.

Email attachments are frequently the culprits in virus attacks. To protect yourself from viruses transmitted through email attachments:

• Don't open any attachment you were not expecting, even if it comes from a trusted source, such as a family member, co-worker, or friend.
• If you do not know the sender of a message that includes an attachment, delete the message without reading it.
• Do not open any attached file ending in .exe, .vbs, or .lnk.
• Never open an attachment without verifying that it's virus free. To open an attachment, first save it to your hard drive and then scan it with antivirus software, such as Symantec Endpoint Protection.

Incase of Suspicion, it is recommended to submit the Attachment to the Symantec Security Response Team on https://submit.symantec.com/essential

Hi Thobs,

Cheers for the post.  If something on your computer is sending mails without your knowledge, then you may be infeted with malware (or someone else has your username and password and is able to log in remotely and control your machine.  I recommend changing to a new strong password, either way!)

This tool may help you to locate any malware on the computer:

Using Today's SymDiag to Combat Today's Threats
https://www-secure.symantec.com/connect/articles/using-todays-symhelp-combat-todays-threats

Please do keep this thread up-to-date with your progress!

With thanks and best regards,

Mick

FYI, You cannot get a virus unless you open an infected attachment and you cannot get an infection from an EMail without attachment. Except, of course, if you click a linkto a site, Then click one of those inviting and enticing buttons . . . If spam is going out from your email address, the address has been either spoofed or hijacked. Either way, the spam isn’t going out from your computer, and probably not from the criminal’s computer, either. It’s probably going out from an unknowing victim’s malware-infected PC. So Scan your emails from recomended Anti virus like Symantec Endpoint Protection.