Deployment and Imaging Group

Hi,

I am testing automation with DS 7.6 (HF4) and it seems like it is working fine if I use existing computers however if I have a predefined computer all tasks fail to run.

I receive either the following error messages within the automation (smp.log):

CAtrsException exception, error = "Unable to find class ID", OS error = 2147746291, at line 69

CAtrsException exception, error = "Failed to execute task", OS error = 2147746291, at line 535

Or if I try to schedule a task / job from the console I receive the message "This device is not capable of running this task".

Has anyone else seen the same problem or has anyone seen this working?

Stefan

Hi Network23,

I did as you suggested and this seems to do the trick. What are the other steps which I need to take? Is this a known issue?

Stefan

Hi Stefan S.

First backup your DB!!!

Then run the follwing SQL Querys to cleanup the item states and to cleanup previous task references

-- 1) Remove script tasks (parent & child) reference to "windows Computers" filter from [ItemFilter] table
DELETE FROM ItemFilter WHERE ItemGuid IN
(
SELECT ir.ParentItemGuid FROM ItemReference ir
WHERE ir.ChildItemGuid = 'C6C14A32-2DD0-458C-9300-AB24E8D016FD'
OR ir.ChildItemGuid = 'ED6E3086-8918-4A4A-92B7-DC0772780DF3'
AND ir.Hint = 'tasktotype'
)
OR ItemGuid = 'C6C14A32-2DD0-458C-9300-AB24E8D016FD' --Run Script

OR ItemGuid = 'ED6E3086-8918-4A4A-92B7-DC0772780DF3' --Command Script
OR ItemGuid = 'C788E602-79A7-43B3-9EF7-A9CA2E72209C' --PowerShell
OR ItemGuid = '082BDA75-7514-400F-9590-A414B8B23B42' -- JavaScript
OR ItemGuid = 'DE2893DC-E9D6-4551-9B9D-2A8FCA5513FA' -- VBscript
print 'Cleaned [ItemFilter]'

-- 2) update [item] for future affected command tasks scripts creation
Update Item set State =
'<item>
<scriptExtension>cmd</scriptExtension>
<scriptCommandLine>cmd.exe /c "!s"</scriptCommandLine>
<filterCollections />
</item>' where Guid = 'ED6E3086-8918-4A4A-92B7-DC0772780DF3' -- Command Script
Update Item set State =
'<item>
<scriptExtension>ps1</scriptExtension>
<scriptCommandLine>cmd.exe ?/c powershell "&amp; ''!s''; exit $LastExitCode"</scriptCommandLine>
<filterCollections />
</item>' where Guid = 'C788E602-79A7-43B3-9EF7-A9CA2E72209C' -- PowerShell
Update Item set State =
'<item>
<scriptExtension>js</scriptExtension>
<scriptCommandLine>cmd.exe /c cscript "!s"</scriptCommandLine>
<filterCollections />
</item>' where Guid = '082BDA75-7514-400F-9590-A414B8B23B42' -- JavaScript
Update Item set State =
'<item>
<scriptExtension>vbs</scriptExtension>
<scriptCommandLine>cmd.exe /c cscript "!s"</scriptCommandLine>
<filterCollections />
</item>' where Guid = 'DE2893DC-E9D6-4551-9B9D-2A8FCA5513FA' -- VBscript
print 'Reset script items to default state Done!'

If this doesn´t solve the problem open a support case with a reference to case Nr. 09495329

PS: We had the same problem on serveral installations... (not on all...)

Network23

Thanks for the update. But how about the step with adding the computer to the filter. Does this still need to be done for every predefined computer?

Hi Stefan S.


A few weeks ago I´ve had a similar problem. To make sure we are talking about the same issue please try the following.
Modify the Filter Attribute of the Filter named: Windows Computers (Default Attribute:22) change the Attribute to:0 (Normal) - only for testing...


Add the predefined Computer to the Filter named: Windows Computers and try to schedule the Task / Job from the console

Do you still see the same message: This device is not capable of running this task?


If you are able to run the task on the predefined computer let me know and I will provide further steps to solve the issue..

If it doesn´t solve the problem change the Attribute back to 22 on the Filter: Windows Computers.

Network23

​

Hi Stefan S.

No, after running the sql querys there is no need to add the predefined computers to the Filter....

Please let me know if it´s working or not!

Network23

Thanks. This did the trick.

Hi Stefan S.


Since yesterday there is also a KB regarding this issue: http://www.symantec.com/docs/TECH233389
Have you done a upgrade or is this a new installation? Where did you upgrade from?


Network23

I have upgraded 7.5 SP1 HF3 --> 7.5 SP1 HF5 --> 7.6 HF4