Endpoint Protection

Hi

Trying to install new server to replace failed hardware using recovery file and setup says that the file is missing some required settings and that these settings can be replaced by default values. If I press yes it asks for all the info required during a normal install.

Old server Windows 2003 - New server 2012 r2 datacenter.

The new server has the same name & ip adress as the old.

Did you follow the DR prep? What version is this for?

Disaster recovery best practices for Symantec Endpoint Protection 12.1

Does both SEPM version are same ?

Yes I followed the DR Prep.

1. I have computer name-ip

2. I have the recovery file

3. Tthe db is in an sql server

version 12.1 ru5

old server 2003 new server 2012 r2

Yes all servers have the same version (RU5)

Anyone with an idea??

Have take backup as per below articels.

https://support.symantec.com/en_US/article.TECH160736.html

Please restore backup as per below process

Symantec Endpoint Protection Manager database backup and restore explained

https://www-secure.symantec.com/connect/articles/symantec-endpoint-protection-manager-database-backup-and-restore-explained

If again you have received same problem i suggest you can install fresh SEPm and restore all SEP client communication.

Restoring client communications without a database backup

https://support.symantec.com/en_US/article.HOWTO26639.html

Restoring client-server communications by using a client installation package

https://support.symantec.com/en_US/article.HOWTO81109.html#v73045575

Please read before posting standard things like procedures, manuals etc.

I have 3 management servers connected to SQL.

Don't need to restore backup I use SQL for all of the menagement servers.

I am just trying the setup with the recovery file option so the server can be connected immediately to all the clients the old one served.

I suggest you can raised support ticket.

Allready raised ticket and waiting for call.

Do you have a copy of the server private key (.jks and .xml files. Not the recovery file)?

If yes, as the database already exist, you may install the SEPM as a new partner and attach the SQL database to the new SEPM (without using a recovery file), then login to SEPM and then import the server certificate (in Admin-Servers page). This should make the clients to communicate with the new SEPM as they did early.