Email Security.cloud

Hi

I am having problems email 2 seperate companies that both use symnatec cloud.

I have checked the blacklists and that is fine and checked with my ISP twice and they confirm that everything is setup fine. It started happening 2 days ago. What is more strange is that I tried 2 different email addresses and both bounced back. Do you have any idea what to do. I have just tried sending one an email through webmail to see if that works.

Thanks for any help.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

 CCastro@simon.com
   host cluster9.us.messagelabs.com [216.82.249.35]
   SMTP error from remote mail server after end of data:
   553-Message filtered. Refer to the Troubleshooting page at
   553-http://www.symanteccloud.com/troubleshooting for more
   553 information. (#5.7.1)
Reporting-MTA: dns; eris.servers.prgn.misp.co.uk

Action: failed
Final-Recipient: rfc822;CCastro@simon.com
Status: 5.0.0
Remote-MTA: dns; cluster9.us.messagelabs.com
Diagnostic-Code: smtp; 553-Message filtered. Refer to the Troubleshooting page at
553-http://www.symanteccloud.com/troubleshooting for more
553 information. (#5.7.1)

Hi

It appears your mail is bieng filtered as potential spam.

In order to have this investigated please follow the steps outlined here:

https://support.symantec.com/en_US/article.TECH250089.html

Thank you

Ian Tiller

Tier 2 Senior Product Support Engineer