Email Security.cloud

 View Only

  • 1.  Email can't connect to cluster8.eu.messagelabs.com

    Posted Aug 04, 2017 09:27 AM

    Hi,

     

    I have a problem when I send mail to my clients if they use your system.

    See this message

    " connect to cluster8.eu.messagelabs.com[85.158.137.19]:25: Connection timed out"

    My IP are 147.135.185.56, can you allow my adress?

     

    Best regards



  • 2.  RE: Email can't connect to cluster8.eu.messagelabs.com

    Broadcom Employee
    Posted Aug 21, 2017 07:09 AM

    Hello

    Apologies for the delay in response. I am looking into this issue for you now.

    Thank you

    ian Tiller

    Tier 2 Senior Technical Support Engineer



  • 3.  RE: Email can't connect to cluster8.eu.messagelabs.com

    Broadcom Employee
    Posted Aug 21, 2017 07:14 AM

    Hi

    I've now updated our system so this IP will no longer be throttled by our service so long as we see no spammy content being sent from it. Should we see anything spammy the throttling will likely increase.

    But things should be working as normal for you now. Can I ask you to check and confirm and if everything is now ok to mark this thread as resolved?

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer