Our emails to our customers are being blocked to places that are using Symantec's Cloud blocklist to filter incoming emails. I have been to the troubleshooting page and gone through all the steps mentioned. I have submitted multiple emails to the false positive email address - never get a response, never get removed.
1. We use Google (gmail) as our email provider, and our domain more4apps.com is not any blacklist anywhere.
2. We are not an open relay.
3. We use SPF records, and we have a DKIM set up, and are presenting NO REASON that we can determine that we should be on the Symantec blacklist.
As a last resort I have posted here. Can we get some kind of action, even if it's somebody saying "this is what we don't like about your server" so we can address the problem and keep the email flowing? We are happy to make any changes, we just need feedback as to WHY we remain on the blacklist despite requesting removal.
Thank you.