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Email not received though Local connection history shows 100% accepted

  • 1.  Email not received though Local connection history shows 100% accepted

    Posted Apr 13, 2017 06:02 AM

    Hi,

    People from my company can send email to a contact info@xxx.be, but we cannot receive any mail from info@xxx.be. I have added the Connection IP to Local Good Sender IPs. The Local connection history shows for Past hour Attempted: 10 (100%), Accepted: 10 (100%); but when I check Message Audit Logs nothing has been received.

    What can I do to further troubleshoot this problem? How come Local connection history shows 10 accepted connection, but nothing has been received. Thanks to help!