Email Security.cloud

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  • 1.  Email from our domains being blocked

    Posted Mar 24, 2016 04:07 PM

    We have several customers and vendors that use you guys for email, and when we attempt to send email to them, we are getting the following error message:

    Failed (comms): Communicating with server 216.82.242.38:25
    Failed (comms): Communicating with server 216.82.241.195:25
    Failed (comms): Communicating with server 216.82.249.179:25

    What do we need to do to fix this?

     

     



  • 2.  RE: Email from our domains being blocked

    Posted Mar 28, 2016 10:35 AM

    Hi Kiwifruit,

     

    Unfortunately, that is not sufficient information for us to be able to priovide any assitance.  Our servers do not ignore conenction attempts.  Even if an IP is not beign accepted, we will accept the connection and then provide a proper refusl response.  For example: 501 Connection rejected by policy.  It would also be very helpful to know the IP address of your mail server.  Can you please private message me with your IP address and with the response our server provides when you attempt to connect?