Data Loss Prevention

Hello all,

I've a problem with Email Prevent. In the Enforce portal, the status of Email Prevent is Unknown.

I don't know how to troubleshoot to solve the problem.

Best,

Nadia,

Log into the server that has Email Prevent installed.

Do you see if the VontuMonitor Service is running.. - if not start it.

If it is running - restart it 

You will then need to make sure that the Firewall between the Enforce Server and Email Prevent server is open on port 8100. (Open Bi-Directional)

Good Luck

Ronak

PLEASE MARKED SOLVED WHEN POSSIBLE.

Hello,

Check the monitorcontroller_operational_0.log to see what append. (in /var/log/Symantec or /vontu/Protect/logs)

Sincerely yours

Problem solved by changing the Java Heap memory size in vontomonitor file config like that

# Initial Java Heap Size (in MB)

wrapper.java.initmemory = 1024

wrapper.java.maxmemory = 2048

Then re-adding Email prevent server using enforce portal.

And finally rebooting enforce server.

Hope this will help others having the same problem.

Thank you