Data Loss Prevention

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  • 1.  Emails that are larger in size (25 MB) are getting queued at DLP Email Prevent

    Posted Apr 13, 2015 09:33 AM

    Hello all , DLP version is 12.5.1 runnig on RHEL 5.9. Symantec Messaging Gateway is being used for sending emails in the envoirement. Following errors/issues encountered while sending emails to outside network to external domains.As per default email limitation policy, 30MB of email size is allowed to send external parties and currently undelivered email size was 24MB after extracting. 

    This is a known issue and below is the relavent Symantec Tech article on this issue

    www.symantec.com/business/support/index?page=content&id=TECH96517

     

    I want to know is there any settings in the Advance server settings in DLP Email prevent detection server that is preventing or limiting the email size that the DLP Email Prevent server can process , if yes kindly share the setting which I can increase to make the DLP Detection server process larger email size i.e (25 MB).  What is the maximum default email size that the DLP Email Prevent can process and how can I increase it ?

    Regards,

     

     

     



  • 2.  RE: Emails that are larger in size (25 MB) are getting queued at DLP Email Prevent

    Posted Apr 15, 2015 04:53 PM

    In the Network Prevent Email Server, please see the server settings "ContentExtraction.MaxContentSize". By default it is set to 30 MB.



  • 3.  RE: Emails that are larger in size (25 MB) are getting queued at DLP Email Prevent
    Best Answer

    Posted Apr 20, 2015 01:01 PM

    Thanks for your reply. NDeen this is the default settings which were already in place.  The issue was fixed by increasing the Outbound session timeout value to a higher number on the downstream MTA and the issue was resloved. Thanks