Email Security.cloud

Hello Mohammed,

The emails from Synechron.com domain with Web link (www.synechron.com) in email body and email signature are bouncing and are not delivered to the recipients.

The bounced message has an error code “553 Message filtered” (Remote server: server-14.tower-307.messagelabs.com, www.symanteccloud.com).

However, the emails sent without the web link is being delivered to the recipients.

Can you please whitelist Synechron.com email domain and web sites http://www.synechron.com and https://www.synechron.com

Had asked Symantec team to investigate on same and below were the comments;

Dear Satya Kabi,

We are writing to inform you that Symantec Brightmail, as a purely discretionary matter, has decided to lift the block on the message submitted to us for investigation. We wrote a rule filter on your submitted message as a result of significant user complaints and receipt of messages in our decoy email accounts. This indicates to us that you do not have a clean list. Although we have lifted the filtering rule against this mailing list, we recommend that you reconfirm and promptly update your mailing list to remove users who have opted out, and implement a double opt in process. If we continue to receive a higher level of user complaints and/or receive messages in our decoy accounts, there is no assurance that we will not reinitiate a block on your messages.

Best Regards,

Symantec Brightmail Investigation Team

Please share us with the root cause analysis as why Synechron.com was being filtered from messagelabs and we can get this resolved.

Thanks in advance and looking forward to hearing from you.

We are expiriancing the same issue for a good number of clients. The issue started yeasterday for:

and many others, when sent from @eukleia.com domain

Today we also seems lost ability to receive emails from clients and partners, as assumable there is outgoing filtering in place as well for them.

We get:

We did supply email as forward, but concidering no feedback is given, it's like a black holea really. I also emailed investigation@review.symantec.com, but got no reply yet.

Any chance this can be checked for us ?

Thank you

Hi Satya,

Thank you for submitting the sample.

It seems action was taken on your submission and block has been lifted from such emails. Due to proprietary information Symantec cannot disclose more details. The information provided back to you indicate the reason for the block and then the decision to remove it as well.

If you encounter any further issues please do not hesitate to open a new thread and we will be glad to assist.

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