Email Security.cloud

After making many adjustments to SPF and DKIM I dont understand where and why we would be getting blcoked. Please advise.

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Subject: RE: [Request ID :##711742000007169003##] :Core Update Issue

Thread-Topic: [Request ID :##711742000007169003##] :Core Update Issue

Thread-Index: AQHSp6XdT+YpUP8a/kO1FsnuusiKRKGqB49w

Date: Tue, 28 Mar 2017 10:12:06 +0000

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Hi Daryll

Can I ask you to follow the process laid out here:

https://support.symantec.com/en_US/article.TECH233678.html

You need to send a few examples of the mails that have failed to us. These need to be the originally sent mails. If it's a forward or an NDR then we won't be able to investigate the samples.

Open up the sent mail and use the forward as attachment option and then send to CLOUDfeedback@feedback-87.brightmail.com.

If after 24 hours after submitting these you are still having issues please let me know the addresses and times that these were submitted from and I can get these looked into further for you.

Thank you

Ian Tiller

Tier 2 Senior Technical Support Engineer

Ian,

Thanks, I just submitted one.

Ian,

Its resolved. Thank you.

Hi Daryll

Thats great news. As its resolved could I ask you to mark the hthread as resolved.

Thank you

Ian Tiller

Tier 2 Senior Technical Support Engineer

Thanks again.