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Emails blocked "553-Message filtered", But I Cannot Figure out Why

  • 1.  Emails blocked "553-Message filtered", But I Cannot Figure out Why

    Posted Nov 17, 2016 05:21 AM

    Hello,

    I saw people had similar issues, so I bring mine.  Several people in my company using the domain findout.com are unable to send email to various customers using Symantec.Cloud Email solution.

    I went to the troubleshooting page, trying to figure out what is happenning:

    1. Spam list are clear.

    2-6. Our service provider seems to have well configured network and servers.

    7. All clear, as far as I know

    8. Clear also, we send only direct, personalised and solicited email.

    Our domain was missing SPF & DKIM records, they were added a few weeks ago, but the issue still persist.

    We sent an email to the cloudfeedback email on October 22th, at 4:43pm CEST, but we didn't received any answer, and email is still rejected.

    I'm out of clue, any help would be appreciated.

    Thanks



  • 2.  RE: Emails blocked "553-Message filtered", But I Cannot Figure out Why
    Best Answer

    Broadcom Employee
    Posted Nov 21, 2016 02:34 AM

    Hi Cypien,

    Jugding by the error message I believe the email in question is being detected as Spam by one of our systems,

    The following TECH article describes the steps to resolve this problem

    https://support.symantec.com/en_US/article.TECH233678.html

    Any problems please do let me know

    Kind Regards

    Richard Brittain
    Tier2 Senior Technical Support Engineer,
    Symantec Corporation