Email Security.cloud

Hi, 

I am unable to email any of our clients using Symantec as I am receiving a "553 Filter Message Error". I am unable to send emails, or even reply to old ones. This is now affecting my personal email accounts which I have attempted to use to be able to communicate with clients, but I am now getting the same error. Im not sure what you are using to filter messages, but filtering my personal accounts is a major issue, let alone the company Domain. 

Would it be possible for someone to contact me on how to get this resolved ASAP. I spoke to support who said they could not help me as I am not a customer, therefore, there is nothing to be done. We can't ask all of our clients to raise tickets on our behalf as it is incredibly unprofessional.

Thanks, 

That's about all you can do is have one of your customers do it for you. Otherwise submit a blocked email to symantec for investigation but probably won't get far.

Why is this affecting my Personal Email accounts as well, I have absolutely no way to communicate with clients, I even set up a fresh Outlook account this morning to try send an email and that has been filtered?

Is there any way to get this resolved?? Seems to be this entire forum is suffering from exactly the same issue.

Probably not on this fourm. Your customer has to open a case.