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  • 1.  Emails getting rejected

    Posted Jan 10, 2018 03:51 PM

    Hello there,

             One of our clients emails are being rejected during the data command phase of the SMTP transcation. It looks like after the initial RCPT TO command we are receving 250ok but during the data commad transcation message labs is rejecting our message and returning SMTP error  550 b7a91550-d106-11e7-8b96-d3e765ac3bf9 Message delivery rejected  I've verified our sending IP doesn't have a negative reputation

     

             Could you please let me know how we could resolve this issue? I can send additional information like copy of full bounce message through private message

     

    Thanks,

    vsri

     

        

     



  • 2.  RE: Emails getting rejected

    Posted Jan 10, 2018 03:53 PM

    Submit a sample of the email that's blocked to:

    investigation@review.symantec.com 

    reference link: http://www.symantec.com/docs/TECH82881



  • 3.  RE: Emails getting rejected

    Posted Jan 11, 2018 12:05 PM

    Hello Brian,

    Will do,thanks. Much appreciated!

     

    vsri