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  • 1.  Emails from our domain being blocked by symanteccloud

    Posted Feb 23, 2017 06:59 AM

    Hello,

    Since yesterday our users are reporting problems sending mails to some of our partners. All error messages bounced back inform the same:

     

    Detected error:

    550 5.0.350 Remote server returned an error -> 553 Message filtered. Refer to the Troubleshooting page at;http://www.symanteccloud.com/troubleshooting for more;information. (#5.7.1)

     

    Checked many websites for problems with our domain or our web, but all are Ok.Checked our originating IP with "IP Reputation Investagation" (http://ipremoval.sms.symantec.com/lookup/), but says our IP have no reputation problems. We don't know the mail servers IP, since we have mail hosted at Office 365.

     

    Please, need help to solve this issue.

     

     



  • 2.  RE: Emails from our domain being blocked by symanteccloud

    Broadcom Employee
    Posted Feb 24, 2017 06:01 AM

    Hi

    Can I ask you to follow the process laid out in the below article.

    https://support.symantec.com/en_US/article.TECH233678.html

    If you follow this and are still experiencing issues after 24 hours please let us know.

    Thank you

    Ian Tiller

    Tier 2 Senior Technical Support Engineer