Endpoint Protection

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  • 1.  EMC Networker Backup Hang After Installing Symantec Endpoint Protection 11.4202.75

    Posted Oct 05, 2009 05:21 AM
    We migrated from McAfee VirusScan/Sygate Filewall to SEP 11 and EMC Network backup failed on the server (Windows 2003 Server SP2). We had removed Network Threat Protection but the backup still failed. However, if we removed SEP Client or re-install back Mcafee VirusScan, the backup job complete with any issue. [EMC Networker had also been upgraded to the latest version 7.5]
    The backup seem to hang when it is trying to backup the System state, System Indexes, System DB.
    Anyone have any clue what could be wrong here ?
    Regards
    Alan


  • 2.  RE: EMC Networker Backup Hang After Installing Symantec Endpoint Protection 11.4202.75
    Best Answer

    Posted Oct 05, 2009 06:05 AM
    Hi,

    Its always recommended to install the SEP client with only AV/AS component on a server OS. If you install the SEP client with only av/as and the issue persists, you should contact the techsupport team to have a detailed root cause analysis of the situation.

    You can always disaable the tamper protection for the client as one of the steps to analyze the cause of the issue.

    Best,
    Aniket


  • 3.  RE: EMC Networker Backup Hang After Installing Symantec Endpoint Protection 11.4202.75

    Posted Oct 05, 2009 06:56 AM
    Thanks Aniket !
    We currently only have AV/AS active on the server.
    We had also added the folders for EMC networker into the central exception list.
    Alan


  • 4.  RE: EMC Networker Backup Hang After Installing Symantec Endpoint Protection 11.4202.75

    Posted Oct 05, 2009 07:22 AM
    Hi,

    Please check if you have this registry key present.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Smcinst

    If you do, then take a backup of it and delete the registry key above. After that you can try to backup again and let us know if that helps.

    Best,
    Aniket


  • 5.  RE: EMC Networker Backup Hang After Installing Symantec Endpoint Protection 11.4202.75

    Posted Oct 05, 2009 07:24 AM
    Tamper Protection has major conflits with BackUp softwares.So i would suggest you to turn off tamper protection on the server.

    From SEPM
    http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/c291bf8d5d97b5f68025736200576f9d?OpenDocument

    From the Client
    Enabling, disabling, and configuring Tamper Protection in Endpoint Protection on unmanaged Clients
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007101809460948?Open&seg=ent


  • 6.  RE: EMC Networker Backup Hang After Installing Symantec Endpoint Protection 11.4202.75

    Posted Oct 06, 2009 04:07 AM
    Thanks but the registry key is not present on the server.