Endpoint Encryption

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  • 1.  Encryption 7.0.7 USB-keyboard and mouse don´t respond in pre-windows enviroment

    Posted Sep 07, 2010 09:14 AM
    I have several computers from in my case Lenovo (New T410s, W510, X301) that uses a dockingstations och USB-portreplicators where there is no way to get the USB-devices to work in the pre-Windows enviroment.

    My old Lenovos (T60) has no problems. Do any one have the same problem? With other manufacturers?

    Or even better, a solution for it?

    I have just uppgraded to 7.0.7, but the problem presists.


  • 2.  RE: Encryption 7.0.7 USB-keyboard and mouse don´t respond in pre-windows enviroment

    Posted Sep 08, 2010 03:55 AM
    BIOS update maybe? Just a thought.. If not check with Symantec support, I've heard of a few cases of this...


  • 3.  RE: Encryption 7.0.7 USB-keyboard and mouse don´t respond in pre-windows enviroment

    Posted Sep 13, 2010 04:36 AM

    …, and Tecra M10. External keyboards and mice plugged into the docking stations of various Dell, Fujitsu, and Lenovo machines can now be used during Pre-Windows authentication. External keyboards and mice plugged into the docking stations of Dell Latitude D630 laptops no longer prevent the laptop from…

    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/ff691be64879aff8882575f3000088b4?OpenDocument

     

    AND as i said, my old Lenovos works fine! So this is something new!



  • 4.  RE: Encryption 7.0.7 USB-keyboard and mouse don´t respond in pre-windows enviroment

    Posted Dec 03, 2010 11:41 AM

    I am having the same problem here with Lenovo T410's.  Did you ever find a solution?

     



  • 5.  RE: Encryption 7.0.7 USB-keyboard and mouse don´t respond in pre-windows enviroment

    Posted Dec 16, 2010 12:19 PM

    We saw this issue too with our new HP machines.  The problem ended up being a bug in the 7.0.7 version.  Once we upgraded to the 7.0.8 version, the USB keyboards and mice started working again.  Hope this helps.



  • 6.  RE: Encryption 7.0.7 USB-keyboard and mouse don´t respond in pre-windows enviroment

    Posted Mar 15, 2011 09:49 AM

    Ive been looking for a resolution for this same issue, also on some Lenovo T410s.  However, we are using version 8.0.0 and still having this issue... is anyone else?



  • 7.  RE: Encryption 7.0.7 USB-keyboard and mouse don´t respond in pre-windows enviroment

    Posted Mar 18, 2011 11:49 AM

    We recently upgraded from Symantec Endpoint Encryption (v7.0.8) to (v8.0.0) on HP systems (HP Elitebook 8540P) utilizing Microsoft wireless USB keyboards and mice.  The wireless USB devices do not work in the pre-Windows enviroment.

    We have the same issue with HP desktops.



  • 8.  RE: Encryption 7.0.7 USB-keyboard and mouse don´t respond in pre-windows enviroment

    Posted Mar 22, 2011 09:37 AM

    For IBM Lenovo Thinkpad T410 (25184HU, 253729U) and X201 (32492FU, 3626F5U);