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  • 1.  End Point Protection 12.1RU1 Service disabled in windows 7

    Posted Aug 09, 2012 08:08 PM
      |   view attached

    I have SEP 12.1 RU1 unmanaged client installed on windows 7, issue is that service is disabled i cant run smc command or stop the SEP services.
    Find the attached screen shot.

    Regards

     



  • 2.  RE: End Point Protection 12.1RU1 Service disabled in windows 7

    Posted Aug 09, 2012 08:15 PM

    The status shows as "Started"

    Is this not the case?



  • 3.  RE: End Point Protection 12.1RU1 Service disabled in windows 7

    Posted Aug 09, 2012 08:33 PM

    Hi,

    it's not a issue.

    by default SEP 12.x Tamper Protection are on .

    If you don't want kindly change setting.

    Please do the following:

    1. Open the Symantec Endpoint Protection Manager.
    2. Click the Clients tab.
    3. For any group, on the right hand side, select the Policies tab.
    4. In the Location-independent Policies and Settings, click General Settings.
    5. On the General Settings screen, click the Tamper Protection tab.
    6. Verify the option labeled "Protect Symantec security software from being tampered with or shut down."

    If this is enabled, the option to stop the Symantec Management Client service (smcservice) from service control manager will be unavailable. If it is disabled, stopping smc from the service control manager is allowed.



  • 4.  RE: End Point Protection 12.1RU1 Service disabled in windows 7

    Posted Aug 10, 2012 10:46 AM

     

    Tamper Protection is already off but still i cant stop service.

     

     



  • 5.  RE: End Point Protection 12.1RU1 Service disabled in windows 7

    Posted Aug 10, 2012 12:22 PM

    Hi,

    has the client taken the policy?

    Check SEP client policy no and SEPM group Serial no ?



  • 6.  RE: End Point Protection 12.1RU1 Service disabled in windows 7

    Broadcom Employee
    Posted Aug 10, 2012 12:29 PM

    stop smc service, it will stop.



  • 7.  RE: End Point Protection 12.1RU1 Service disabled in windows 7

    Posted Aug 10, 2012 12:33 PM

    Please check the following article to know new fixes in 12.1 RU1.

    New fixes and features in Symantec Endpoint Protection 12.1 Release Update 1:

    http://www.symantec.com/docs/TECH174565     

     

    The Issue has been resolved in the SEP 12.1 RU1 MP1.

    Have you restarted the machines after you TURN OFF the User Account Control (UAC)?

    http://www.symantec.com/connect/forums/fix-id-2610970-sep-121-ru1-mp1



  • 8.  RE: End Point Protection 12.1RU1 Service disabled in windows 7

    Posted Aug 11, 2012 03:16 PM
    its Unmanaged Client not Manage Client. So no policy is applied on that.


  • 9.  RE: End Point Protection 12.1RU1 Service disabled in windows 7

    Posted Aug 11, 2012 07:45 PM

    Symantec Endpoint Protection Enterprise Edition 12.1 client services are grayed out in services.msc

     

    Problem

    Symantec Endpoint Protection (SEP) 12.1 client has been installed on client machines. The following services are grayed out in services.msc:

     - Symantec Management Client
     - Symantec Endpoint Protection

    The same behavior can be observed when logged on with an Administrator account.

    Environment
     

    Symantec Endpoint Protection 12.1

    Supported Windows Operating System

     

    Solution
     

    This is by design, SEP services controls have been modified for security reasons.

     http://www.symantec.com/business/support/index?page=content&id=TECH174068

     

    Stop Symantec Client

    You can stop it from Run prompt

    start

    run

    type smc -stop

    You will be able to do that. Its added as security feature...:)