Hi,
we have a problem with Web Gateway Appliance End user page. We are running into a problem on the user end when a computer is put into quarantine. The only thing the user sees is a blank browser or a browser with your normal error that the site can't be contacted.
This happen because the web gateway send to end user the block page with incorrect url. Unlike what happens with end user page for blocked urls, for quarantine users it sends url with web gateway inline interface name instead IP. But the name is without DNS suffix:
Example url send to end users:
http://sewebgw1inline/spywall/infected.php?ip=10.4.68.103&profile=3&quarantine=1&request=www.ansa.it/
When corrected in this way, it works (added dns suffix "unite.idc"):
http://sewebgw1inline.unite.idc/spywall/infected.php?ip=10.4.68.103&profile=3&quarantine=1&request=www.ansa.it/
In the network configuration section, section DNS settings, we have:
Primary DNS |
|
Secondary DNS |
|
DNS Suffix |
|
Inline IP Address |
|
Inline Interface Name |
|
Inline Subnet Mask |
|
Inline Default Gateway |
|
Web gateway is installed in trunk interface |
IP Address |
|
Management Interface Name |
|
Subnet Mask |
|
Default Gateway |
|
We have Web Gateway software version 5.0.2.8.
Any Ideas?
Also, under the configuration tab for Client Remediation there are options for Cleaning Application. When you drop down the menu the first two fields are blank and the third says Other. In the manual it doesn't really explain how to set this up and why the first two fields are blank.
Thanks,
Domenico Cecchini
Università degli Studi di Teramo