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Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

  • 1.  Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

    Posted Oct 23, 2013 03:47 PM

    We have a client site with 12.1.3 running. 90% of the PCs are receiving a Symantec Endpoint Framwork crash when logging in. The shield disappears from taskbar but SEPM reports them as connected with green dot.

    Have tried reinstalling manually and via SEPM with no change. Windows 7 (mostly 32x) clients affected.

    One thing to note is we used SEPrep to remove Trend Micro from all Pcs as part of the original push install. Trend Micro removed successfully by the look of it. Subsequent installs have not used the SEPrep modification to the package.

    Haven't found much on here about it, any experienced anything similar?



  • 2.  RE: Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

    Posted Oct 23, 2013 03:52 PM

    We have a few mcafee machines and I know they use something similar called "FrameworkService" I believe.

    Have you tried a repair of the SEP client? Or Cleanwipe?

    Did you search the registry for any traces of mcafee.



  • 3.  RE: Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

    Posted Oct 23, 2013 04:05 PM

    Ive searched for Mcafee and no reference, sure they only had Trend Micro on previously. The crash screen is definately related to Symantec Endpoint Framework.

    Haven't tried cleanwipe yet as can;t locate a download link. Will raise ticket with Symantec to get it if people think thats the fix.



  • 4.  RE: Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

    Posted Oct 23, 2013 04:11 PM

    Please update the thread after running cleanwipe.

     



  • 5.  RE: Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

    Posted Oct 23, 2013 04:13 PM

    yea sorry, meant trend. Try cleanwipe. you need to contact support to get it

    How to create a new case in MySymantec

    http://www.symantec.com/docs/TECH58873

    Phone numbers to contact Tech Support:

    Regional Support Telephone Numbers:

        United States: https://support.broadcom.com (407-357-7600 from outside the United States)
        Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
        United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/support/contact_techsupp_static.jsp



  • 6.  RE: Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

    Posted Oct 23, 2013 04:17 PM

    Thanks both, you are most helpful. I'll get a support ticket opened and report back.

     

    Jim



  • 7.  RE: Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

    Posted Oct 26, 2013 09:12 AM

    I have just run cleanwipe on one of the PCs and it ran through fine. Push the latest client out and still getting the framework crash.

    Error logged in EventViewer is:

    Faulting application name: ccSvcHst.exe, version: 10.1.2.8, time stamp: 0x4daf5cf1
    Faulting module name: CidsTrayStatus.dll, version: 12.1.601.4699, time stamp: 0x4db2324c
    Exception code: 0xc0000005
    Fault offset: 0x0000490e
    Faulting process id: 0xdb8
    Faulting application start time: 0x01ced24a4328afa3
    Faulting application path: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.601.4699.105\Bin\ccSvcHst.exe
    Faulting module path: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.601.4699.105\Bin\CidsTrayStatus.dll
    Report Id: 850a9a8f-3e3d-11e3-a736-002564f6104f
     
    Any other ideas?


  • 8.  RE: Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

    Posted Oct 26, 2013 09:21 AM

    Check this Microsoft Kb

    http://support.microsoft.com/kb/2487426



  • 9.  RE: Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

    Posted Oct 26, 2013 09:28 AM

    Thanks James007, I have already checked that kb but these are all 32x machines.



  • 10.  RE: Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup
    Best Answer

    Posted Oct 27, 2013 08:49 AM

    As per articles this issue are resolved on SEP 12.1.3 but issue still available you can contact to symantec support

    A pop-up error message is displayed stating that 'Symantec Service Framework encountered a problem and needed to close'

     

    Article:TECH195519  |  Created: 2012-08-23  |  Updated: 2013-06-11  |  Article URL http://www.symantec.com/docs/TECH195519

     



  • 11.  RE: Endpoint 12.1 clients Symantec Endpoint Framework crashes on startup

    Posted Oct 27, 2013 12:56 PM

    Thanks James. Going to install 12.1.4 to see if that resolves it. I had some success by pushing out just basic protection but Id rather everything be fully protected.