Without having more information it is hard to say what is at the root of this issue. It could be many things but a process of elimination may be in order to help eliminate possibilities.
First I would disable Tamper Protection to rule it out.
To Disable Tamper Protection
- Log into the Symantec Endpoint Protection Manager
- Click on the Clients page
- Select the group
- Click on the Policies tab
- Click on General Settings ( Note: If this group is inheriting settings you will need to highlight the top level group)
- Click on the Tamper Protection tab
- Uncheck Protect Symantec security software from being tampered with or shut down
- Apply the update
- Reboot the client
Note: You can also disable the SPBBCDRv driver in the device manager
Note: If this resolves the issue you could also try to set exclusions for tamper protection
If that does not resolve the issue, next I would disable a single portion of the product one by one, testing each time, to determine which piece is the cause. For example I would first start by disabling (or uninstalling) Network Threat Protection and rebooting to test, if the issue persists then I would disable Proactive Threat Protection and test, and finally I would disable AutoProtect and test.
To Disable Network Threat Protection
- Log into the Symantec Endpoint Protection Manager
- Click on the Clients page
- Right-click on the desired group
- Choose Run Command on Group
- Select Disable Network Threat Protection
To Disable Proactive Threat Protection
- Log into the Symantec Endpoint Protection Manager
- Click on the Clients page
- Select the group
- Click on the Policies tab
- Click on Tasks and then Edit Policy across from the Antivirus and Antispyware policy
- Click on TruScan Proactive Threat Scans on the left-hand side
- Uncheck Scan for trojans and worms
- Uncheck Scan for keyloggers
- Click OK
To Disable AutoProtect
- On the local client right-click on the shielt in the taskbar
- Choose Disable Symantec Endpoint Protection
Once you know what piece of the product is at cause you can hone in your sights to know what settings need to be adjusted.