Endpoint Encryption

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  • 1.  Endpoint Encryption 8.2.1

    Posted Nov 06, 2015 09:33 AM

    Hi!

    We lost the master password that is used for decryption. Do I need to create a new framework package again?

     

    Thx!



  • 2.  RE: Endpoint Encryption 8.2.1

    Posted Nov 06, 2015 10:07 AM

    What do you mean by the Master password?  Are you talking about the Management Server password controlling access to the OTP utility or the Client Administrator Password?



  • 3.  RE: Endpoint Encryption 8.2.1

    Posted Nov 06, 2015 10:12 AM

    Essentially, if all you've lost is the Client Admin, then you should be able to just create a new client admin via the SEE Full Disk policies.

    If you've lost the Management Server Password however, then things are a little more drawn out as there's no simple recovery.  The below article describes the process of simply applying a new password and updating the existing clients to recognise that change:

    http://www.symantec.com/docs/TECH153740



  • 4.  RE: Endpoint Encryption 8.2.1

    Posted Nov 06, 2015 12:32 PM

    Hi SMLatCST! thx for the answear!

    Every time I want to decrypt a PC via console, ask me for the password and the administrator lost it. Do you recommend to use the KB that you suggest?



  • 5.  RE: Endpoint Encryption 8.2.1

    Posted Nov 06, 2015 01:36 PM

    Hi SMLatCST! thx for the answear!

    Every time I want to decrypt a PC via console, ask me for the password and the administrator lost it. Do you recommend to use the KB that you suggest?