Endpoint Protection

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  • 1.  Endpoint not update

    Posted May 26, 2017 08:36 AM

    Dear,

    i have only one endpoint 12.1.7166.6700 that not update virus def. 

    in sepm log i haven't problem:

    An update for Virus and Spyware Definitions Win32 was successfully installed. The new sequence number is 170525022.

    But in GUi and in SEPM I read that is not updated since 14/05/2017.

    I have lauched the manual intelligent update but i have an error:

    VIRSCAN.zip is not authorized for deployment. Error code : 104

    How can I solve ?

     

    Thanks

     

     



  • 2.  RE: Endpoint not update

    Posted May 26, 2017 08:38 AM

    First thing, run SymDiag on the affected system to do error checking. Download it here:

    Download SymDiag to detect Symantec product issues

    Let me know what it shows in regards to errors/issues, etc. 



  • 3.  RE: Endpoint not update

    Posted May 26, 2017 08:50 AM

    Dear,

    the link is to an error page.



  • 4.  RE: Endpoint not update

    Posted May 26, 2017 08:51 AM

    Works fine for me. Try a different browser:

    http://www.symantec.com/docs/TECH170752



  • 5.  RE: Endpoint not update

    Posted May 26, 2017 09:14 AM

    Thanks. 

    I have contacted the sysadmin of the endpoint to execute the tool.