Endpoint Protection Small Business Edition

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  • 1.  EndPoint Protection Blocks Windows Update

    Posted May 12, 2013 10:23 AM

    Installed is EndPoint Protection v12.1.1000.157  RU1

    It blocks windows update, I verified that Stealth Browsing in OFF. I looked at the logs and Identified

    the IP addresses that were microsoft and blocked and created Firewall rules that allowed that traffic.

    Why I am having to do this to get the MS security updates has me a bit confused, Doesn't MS provide

    a list of what addresses they are going to be using for this function?



  • 2.  RE: EndPoint Protection Blocks Windows Update

    Posted May 12, 2013 10:30 AM
    Microsoft uses dynamic DNS so the IP address can change. You can add by hostname, update.microsoft.com


  • 3.  RE: EndPoint Protection Blocks Windows Update

    Posted May 12, 2013 11:59 PM

    hello,

    look this artical

    Symantec Endpoint Protection: Tamper Protection appears to be blocking Windows Update

    Article:TECH161109  |  Created: 2011-05-27  |  Updated: 2011-06-29  |  Article URL http://www.symantec.com/docs/TECH161109

    Symantec Endpoint Protection 12.1: Blocked System Change Events produce unexpected messages

    Article:TECH161646  |  Created: 2011-06-06  |  Updated: 2011-06-28  |  Article URL http://www.symantec.com/docs/TECH161646

     



  • 4.  RE: EndPoint Protection Blocks Windows Update

    Posted May 12, 2013 11:59 PM


  • 5.  RE: EndPoint Protection Blocks Windows Update

    Trusted Advisor
    Posted May 13, 2013 09:21 AM

    Hello,

    It would be helpful to know what version of SEP you're using, what's installed (SEPM? SEP client?), but more importantly, what the exact error is that you are seeing. 

    Check these Threads:

    https://www-secure.symantec.com/connect/forums/sep-blocking-windows-update

    https://www-secure.symantec.com/connect/forums/cwindowssystem32svchostexe

    Secondly, check these Articles:

    Symantec Endpoint Protection: Tamper Protection appears to be blocking Windows Update

    http://www.symantec.com/docs/TECH161109

    Error: "Security Risk Found! Hosts File Change in File: c:\windows\system32\svchost.exe by: SONAR scan"

    http://www.symantec.com/docs/TECH164391

    Symantec Endpoint Protection 12.1: Blocked System Change Events produce unexpected messages

    http://www.symantec.com/docs/TECH161646

    Creating an DNS or Host File Change Exception in Symantec Endpoint Protection Manager 12.1 RU1 MP1 and above.

    https://www-secure.symantec.com/connect/articles/creating-dns-or-host-file-change-exception-symantec-endpoint-protection-manager-121-ru1-mp1

    Hope that helps!!



  • 6.  RE: EndPoint Protection Blocks Windows Update

    Broadcom Employee
    Posted May 15, 2013 11:16 AM

    Hi,

    Ideally SEP should not block MS updates.You should use hostname instead of IP addresses.

    Even Symantec does not use static IP for liveupdate servers.

    Tamper Protection blocks this action on Symantec keys and processes as these are Symantec-protected resources. Users may have the impression that this is causing the Windows Update to fail, but it is not.

    For further information, see the following article for information on related Windows Update difficulties:

    InfoWorld article

    http://support.microsoft.com/kb/914450

    http://support.microsoft.com/kb/893249

    Symantec Endpoint Protection: Tamper Protection appears to be blocking Windows Update

    http://www.symantec.com/docs/TECH161109

    Symantec Endpoint Protection 12.1: Blocked System Change Events produce unexpected messages

    http://www.symantec.com/docs/TECH161646

     



  • 7.  RE: EndPoint Protection Blocks Windows Update

    Posted May 15, 2013 06:24 PM

    Hi !

    I reinstall LiveUpadate .

    All working correct

    Thank all for HELP .



  • 8.  RE: EndPoint Protection Blocks Windows Update

    Broadcom Employee
    Posted May 16, 2013 04:56 AM

    Hi,

    Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.