Endpoint Protection

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  • 1.  Endpoint SEPM MR4 log in and return to log in screen immidetely

    Posted Jun 25, 2009 11:24 PM
    I have this problem with MR3 and I was hoping the MR4 would fix this problem.

    Right after I click on log on at the SEPM window, it will check to the next screen and says loading.  After couple seconds, it returns to the log in screen again.  I have try reinstall it and still does not work.  Any one has any idea?


  • 2.  RE: Endpoint SEPM MR4 log in and return to log in screen immidetely

    Posted Jun 25, 2009 11:30 PM
    RJ Network,

    Looks like a permission issue,
    Try giving Full Control to IUSR,Network Services,IWAM to <driveletter>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub.

    Please check if you are able to open and login from http://localhost:80/reporting through internet explorer.


  • 3.  RE: Endpoint SEPM MR4 log in and return to log in screen immidetely

    Posted Jun 26, 2009 12:21 PM
    Hi,

            Please check the following link and let us know whether it helped.

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008031814120348

    In MS-IIS manager, go to the properties of Default website

    Click on Directory security tab 

    Click on Edit of “Authentication and Access control” 

    Check Enable Anonymous access (if unchecked) and replace username present with Domain Admin logged in and its respective password. In case of workgroup replace “user_name” with local administrator 

    Click on Edit of  “IP Address and domain name restrictions” 

    Select the radio button “Denied” 

    Hit on “Add”, type in the IP address of local computer.(on which SEPM is installed) 

    Hit on Ok—Ok—OK 

    Restart MS-IIS service and reboot the computer


  • 4.  RE: Endpoint SEPM MR4 log in and return to log in screen immidetely

    Posted Jul 17, 2009 03:16 AM
    Try doing a repair on the Symantec endpoint protection manager from add and remove program.


  • 5.  RE: Endpoint SEPM MR4 log in and return to log in screen immidetely

    Posted Jul 17, 2009 03:30 AM
    At the logon screen...

    Enter the username and password

    and instead of localhost:8443 CHANGE the same to IPADDRESS:8443 of the server OR SERVERNAME:8443 

    Example:
    admin
    password
    10.10.10.10:8443


    Check if this helps...


    Thanks :-)


  • 6.  RE: Endpoint SEPM MR4 log in and return to log in screen immidetely

    Broadcom Employee
    Posted Aug 02, 2009 12:53 PM
    You may also face this issue if you have multiple versions of PHP installed on your server. Check if SEPM is using the right version of PHP with the following document.

    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/04bee96905e871ca8825745c006f5575?OpenDocument

    Let me know if this is helpful.

    Thanks :-)



  • 7.  RE: Endpoint SEPM MR4 log in and return to log in screen immidetely

    Posted Aug 02, 2009 09:59 PM


    Are you using any other account under the IIS other than IUSR???
    If yes please let me know.



  • 8.  RE: Endpoint SEPM MR4 log in and return to log in screen immidetely

    Posted Aug 02, 2009 10:47 PM
    This is a very old post (5+ weeks). We need to hear back from the post owner. Just thought I would point that out before we add too much more. Impossible to help until we hear back : )

    Grant-