ServiceDesk

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  • 1.  Enforcing the order of completion for sub-tasks

    Posted Mar 08, 2012 10:45 AM

    Hello,

    Is it possible when creating a ticket in ServiceDesk to enforce the order in which sub-tasks are completed?

    For example, sub-task 1 to create user account in AD must be marked complete by the Server group BEFORE sub-task 2 to walk user through login is marked complete by the HelpDesk group.

    We have a few situations like our HelpDesk group is marking this task off before the Server group sets up the AD account.



  • 2.  RE: Enforcing the order of completion for sub-tasks
    Best Answer

    Posted Mar 10, 2012 12:45 AM

    By default that is not possible. I've had that same request as well and started looking into the Workflows, but had to realize that it will take a lot of work and major changes, so I put this project on ice.



  • 3.  RE: Enforcing the order of completion for sub-tasks

    Posted Mar 13, 2012 05:52 PM

    Thanks for the information.  Was hoping it would an out of the box configuration change, but since it seems like a big modification, I think this will go on ice for us as well.