Endpoint Protection Cloud

I have 10 Endpoints in my company, so after speaking with symantec I was made aware that each user license has up to five devices, meaning I only need 2 users licenses. This is where I am now getting consfused. I am oply using one user at the moment ( the admin user ) and created an installation package. I have installed it on 5 PC's but for the life of me, only 2 PC's will show on the endpoint Admin interface. How can I just easily attach an enpoint to a users license. The two server licenses also appear on the admin user account as well so they attached fine. Please help as I cannot figure this out.

Hi Peter,

There are a couple ways to enroll a device.

First:

1. From the device itself, log into securitycloud.symantec.com

2. Go to Groups, Users, Devices page

3. Click on the plus sign onthe top right

4. Select enroll this device

Second:

1. Login into securitycloud.symantec.com

2. Go to settings

3. Click on Windows installation package

4. From here select if it is a client or server

5. Download package

Once downloaded, you can use this package to enroll devices.

Also please note that you can transfer devices between different users.

Hope this helps. If you are still having issues please let us know.

Thanks,
Ashot