Endpoint Protection Cloud

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  • 1.  Enrollment Timeout

    Posted Jun 23, 2018 09:18 AM

    I'm enrolling my device by logging into securitycloud.symantec.com (I'm an administrator on our account)

    Windows 10 Pro

     

    As soon as I click 'Start Enrollment', it immediately gives me the following error that I cannnot figure out. Any advice appreciated

     

    Enrollment Timeout

    We're sorry, the enrollment process is taking longer to complete than expected.

    Please check the installer on your device to make sure that you have responded to all requests and that the installation succeeds.

    If the installation fails, click Install.

    If the problem persists, please refer to the troubleshooting tips for device enrollment issues, or contact Symantec Support.



  • 2.  RE: Enrollment Timeout

    Broadcom Employee
    Posted Jun 26, 2018 03:11 AM

    Hello Ronan,

     

    Could you check whether your device is already connected  to Symantec MDM? If yes then please disconnect it and try to enroll the device. You can check it under Windows Settings > Accounts > Work access page or Settings > Accounts > Access work or school page. 

     

    Thanks,

    Ankit Shrivastava



  • 3.  RE: Enrollment Timeout

    Posted Jul 04, 2018 06:47 PM

    Me too.