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The entry "LaunchSmcGui" does not exist in RU5

Migration User

Migration UserDec 07, 2009 02:01 PM

  • 1.  The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 07, 2009 11:57 AM

    Would someone confirm that HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\LaunchSmcGui does not exist in RU5 hence the impossibility to stop SMCGUI for each user on TS?




  • 2.  RE: The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 07, 2009 12:02 PM
    Remove it from SEPM..Show Client in notifiction area.
    or  manually create this key in registry..


  • 3.  RE: The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 07, 2009 01:14 PM
    Yes the value is not present in RU5

    If you want you have to manully craete it.

    ru5.jpg


  • 4.  RE: The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 07, 2009 02:01 PM
     You need to create this key manually...


  • 5.  RE: The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 08, 2009 09:44 AM
    thanks
    My point is - would disabling "Display the Client" and "Display Notificatio Area Icon"  prevent  SmcGui and ProtectionUtil*** from running for every user on terminal server or I will have to recreate the reg key?


  • 6.  RE: The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 08, 2009 09:52 AM
    This was fixed in MR3 
    Terminal servers run multiple instances of ProtectionUtilSurrogate.exe
      Fix ID: 1185648
      Symptoms: After installing Symantec Endpoint Protection 11.0 to a Terminal Server, a copy of ProtectionUtilSurrogate.exe is ran for each user that logs on.
      Solution: Symantec Endpoint Protection 11.0 now allows for a client to disable the extra components from loading in separate sessions.




  • 7.  RE: The entry "LaunchSmcGui" does not exist in RU5



  • 8.  RE: The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 08, 2009 10:05 AM
    yes, I know that but it says to change the reg key LaunchSmcGui which doesn't exist in RU5. Therefore I am curious whether disabling "Display the Client" will do the same?


  • 9.  RE: The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 08, 2009 10:09 AM
    It should not load smcgui after disabling that..I have tested in my test machine and SmcGui hasn't shown up after disabling "Display client".



  • 10.  RE: The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 08, 2009 10:15 AM
    that is strange because I still have them running for my account as well as for all the users currenlty logged on. Also will delete ccApp from HKLM\....\run
    Will post here the results.



  • 11.  RE: The entry "LaunchSmcGui" does not exist in RU5
    Best Answer

    Posted Dec 08, 2009 10:18 AM
     Try smc -stop and smc -start to see if smcgui goes away..or you can also try renaming the smcgui as suggested in the doc.


  • 12.  RE: The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 08, 2009 10:52 AM
    smc stop/start didn't help but renamng did.
    Now I will have to verify and confirm that SEP is still work in a proper way.
    one detail though - before renaming and restarting the service it turned out it has worked for a user who had delted his profilie one week ago.



  • 13.  RE: The entry "LaunchSmcGui" does not exist in RU5

    Posted Dec 08, 2009 12:29 PM
     Well..may a log off and log back in would have been a better test anyways
    Renaming has few drawbacks that is also mentioned in the doc pg 20