Data Loss Prevention

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  • 1.  epda file using excessive memory

    Posted Jun 10, 2014 05:52 PM

    Is there a solution for this issue, the epda.exe is using large amount of memory and I am unable to open other applications/large files on my laptop.



  • 2.  RE: epda file using excessive memory

    Posted Jun 13, 2014 05:13 AM

    This may be relevant:

     

    http://www.symantec.com/docs/TECH180886



  • 3.  RE: epda file using excessive memory

    Trusted Advisor
    Posted Jun 16, 2014 01:29 PM

    Moving thread to the DLP forum.



  • 4.  RE: epda file using excessive memory

    Posted Jun 17, 2014 02:46 PM

    The first thing to check for is conflicts with current software on the machine.  Antivirus, HIDS, backup agents, encryption agents, all of those things can cause this behavior.  If that is not the problem then the issue is likely with your policies.  Each policy that is created and pushed to the endpoint agents builds a cumulative matrix of scanning conditions.  This matrix grows exponentially and there is a "tipping" point where the agent starts to malfunction.  So if you have several policies with different rules and exceptions you can quickly run into situations where the memory usage is extremely high.



  • 5.  RE: epda file using excessive memory

    Posted Jun 20, 2014 03:28 AM

    If edpa.exe consistently using the resources even though there is no endpoint data transfer activity going on then please uninstall the agent and install after restarting machine