Data Loss Prevention

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  • 1.  "Error 1068: The dependency service or group failed to start."

    Posted Jan 17, 2019 05:17 AM

    Hi dlp experts, I have a big problem, my servers (DLP servers(enforce,mail prevent,detection), suddenly after I rebooted physically all the vontu services failed to start, can anyone help me please? Thanks



  • 2.  RE: "Error 1068: The dependency service or group failed to start."

    Posted Jan 17, 2019 06:56 AM

    Hi Dwi,

    Which DLP Version are you running and what is the Operating System of the Servers ? Have you tried to manually start the services ?

    Kind regards

     



  • 3.  RE: "Error 1068: The dependency service or group failed to start."

    Posted Mar 03, 2019 11:15 PM

    Hi Ahmad,

     

    sorry for the late reply, i'm using dlp 15.1, the case is that everytime i have errors on services (dlp services) i have to manually restart the services but everytime i tried to start the services i always have to relog again all the password for the "protect user", (i'm inherited this problem after i move to "security divison"), i tried input all password from the documents that i have but still the same errors,

    after i open a case to symantec about something else, the engineer said about my windows security account" but i forgot about that,

    the point is, can we skip the password input thing on :restarting the services?"

     

    thanks

     



  • 4.  RE: "Error 1068: The dependency service or group failed to start."

    Posted Mar 04, 2019 12:24 AM

    Hi Dwi,

    Can you verify that the services of Symantec DLP such as the protect user have Log on as a Service permission ?

    Kind regards

     



  • 5.  RE: "Error 1068: The dependency service or group failed to start."

    Posted Mar 04, 2019 12:47 AM

    Hi,

    This issue is related to group policy. need to assign protect user under "Log on as a Service" OR you can set "Local System Account" to run the services.

    Regards,

    Deepak Kate
     



  • 6.  RE: "Error 1068: The dependency service or group failed to start."

    Posted Mar 04, 2019 01:36 AM

    Dear all,

     

    yes the "protect" user haveunder   Log on as a Service, and also permission, is it normal that everytime i need to restart or tried to start manual it will always ask again to input the password under log on as a servise"??

     

    thanks,



  • 7.  RE: "Error 1068: The dependency service or group failed to start."

    Posted Mar 04, 2019 06:00 AM

    Hi Dwi,

    No this is not normal. When you installed the Symantec DLP 15.1 you created the "protect" user, right ? Did you use an existing user account with the name "protect" for the services or created a new service account with the name "protect" ?



  • 8.  RE: "Error 1068: The dependency service or group failed to start."

    Posted Apr 28, 2019 10:53 PM

    Dear Ahmad,

     

    yes im using the "default" users for my DLP, until this day im still need to relog or change the password evertime i need to restart the services,,

    sorry for the late response



  • 9.  RE: "Error 1068: The dependency service or group failed to start."

    Posted Aug 15, 2019 01:44 AM

    Sorry for this old post,

     

    but until today i'm still facing this same probelm, evertime i have to restart the DLP services,

    any guides?

     

    thanks



  • 10.  RE: "Error 1068: The dependency service or group failed to start."

    Posted Feb 20, 2023 12:30 PM

    My issue is fixed by doing a Normal Startup to fix The Dependency Service Or Group Failed To Start Error.