Endpoint Protection

Hi,

I have an upgraded win 7 pro 32 bit workstation from vista pro 32 bit. the legacy system had SEP 11.0.

I am now getting and Error 1714 after a lengthy install session from the client install saved to the server.

What causes the error 1714 as there is not a running version of SEP 11.0 on the sytem?

Do I need Clearwire? How to I get it, or access to it?  I triedin vain to use the 11.0 client with win 7 but it failed, so is there some portion of it still on this machine?  Looking at the steps to remove this manually looks like a beast with all the registry edits and hundreds of keys to remove by hand.

Is there another way?

Hi

look at this document

How to manually uninstall the Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 R2 64-bit

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/714e764f97fb24d488257509000042b2?OpenDocument

This issue is resolved in the Cleanwipe build that is incuded in the Symantec Endpoint Protection Release Update 6 download.

can u post the screen shot of the error msg plz

Hello,

I agree with jodrestr.

Please use the tool Clean Wipe as a last resort.

You can use manual uninstallation procedures before:

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Thanks for the tips. I will be back onsite Thursday 5/19 and will try the steps listed above.

Cleanwipe and DCOM permissions changes solved my problems.

Thanks for the advice!