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Error: 550 5.7.1 requested action not taken: message refused

  • 1.  Error: 550 5.7.1 requested action not taken: message refused

    Posted Apr 03, 2017 11:22 AM

    Dear support,

    I found this thread: https://www.symantec.com/connect/forums/error-550-571-requested-action-not-taken-message-refused

    Have a problem with my customer delivery: salonedelrisparmio.com

     

    These are bounces:

    xxxxxxxx@etfsecurities.com
        SMTP error from remote mail server after end of data:
        host smtp.etfsecurities.com [5.148.1.5]: 550 5.7.1 Requested action not taken:
        message refused

    xxxxxxx@StateStreet.com
        SMTP error from remote mail server after end of data:
        host cluster5.us.messagelabs.com [216.82.250.99]:
        553-Message filtered. Refer to the Troubleshooting page at
        553-http://www.symanteccloud.com/troubleshooting for more
        553 information. (#5.7.1)

     

    There is an external company than manages this account.

    If I try to send from postmaster@salonedelrisparmio.com (from my email client). Have no delivery problems.

    How to solve this?

     

    Thanks

    Marcello