Client Management Suite

Afternoon,

The last few days we have been getting the following error in our log and I cannot find out anything about it at all.

It seems like a hidden policy is corrupt or similar but no one else has experienced it before. We have not updated or changed anything within Altiris since this begun however we did have some SAN disk timeout issues that the database is stored on for a few days prior to it occuring.

"14/05/2012 12:16:07 PM","Unable to generate policy XML for item: 660dae58-b89c-4e8a-9c26-ec2029b222c9

**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=7.1.8280.0&language=en&module=qlub65YMYgWeGGssRthgvN1WHJjANnIAgZtUStOHQto=&error=862971658&build=**CEDUrlEnd**

 

 

( Exception Details: Altiris.NS.Exceptions.AeXException: Unable to load the specified item (GUID:{660dae58-b89c-4e8a-9c26-ec2029b222c9}) ---> System.Xml.XmlException: An error occurred while parsing EntityName. Line 1, position 45823.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseEntityName()

   at System.Xml.XmlTextReaderImpl.ParseEntityReference()

   at System.Xml.XmlTextReaderImpl.Read()

   at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)

   at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.LoadXml(String xml)

   at Altiris.NS.ItemManagement.Item.Load(Guid itemGuid)

   --- End of inner exception stack trace ---

   at Altiris.NS.ItemManagement.Item.Load(Guid itemGuid)

   at Altiris.NS.ItemManagement.Item.GetItemInternal(Guid itemGuid, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags)

   at Altiris.NS.ItemManagement.Item.GetItem[T](Guid itemGuid, IEnumerable`1 accessPermissions, ItemLoadFlags itemLoadFlags)

   at Altiris.NS.ItemManagement.Item.GetItem[T](Guid itemGuid)

   at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy(String request, Guid requestGuid, Guid resourceGuid, Guid hostGuid, Guid policyGuid, String& policy, String& policyHash, Guid& category, Int32& priority, Boolean& canCache, ISet`1& requiredPermissions, ISet`1& filterCollections) )

( Exception logged from:

   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)

   at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)

   at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy(String request, Guid requestGuid, Guid resourceGuid, Guid hostGuid, Guid policyGuid, String& policy, String& policyHash, Guid& category, Int32& priority, Boolean& canCache, ISet`1& requiredPermissions, ISet`1& filterCollections)

   at Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicies(String request, String configVers, Guid hostGuid, List`1 idents, SortedDictionary`2& policies, SortedDictionary`2& hashes)

   at Altiris.NS.AgentManagement.PolicyRequest.GetPolicies(String request)

   at Altiris.Web.NS.Agent.GetClientPolicies.ProcessRequest(String& request, Byte[]& clientConfigData, String& clientConfigXml, Boolean& compress)

   at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)

   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)

   at System.Delegate.DynamicInvokeImpl(Object[] args)

   at Altiris.Common.Threading.LocalThreadPool.InvokeCallback(Object state)

   at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)

   at Altiris.NS.Threading.NSThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)

   at System.Threading.ExecutionContext.runTryCode(Object userData)

   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItemInContext(UserWorkItem workItem)

   at Altiris.Common.Threading.LocalThreadPool.ThreadPoolProc(Object threadStartParameter)

   at System.Threading.ThreadHelper.ThreadStart(Object obj)

 )

( Extra Details:  Type=Altiris.NS.Exceptions.AeXException Src=Altiris.NS

 

  Inner Extra Details:  Type=System.Xml.XmlException Src=System.Xml )","Altiris.NS.AgentManagement.PolicyRequest.LoadItemPolicy","w3wp","29"

Have you looked to see what that GUID is?  Check the following URL on the NS:

http://localhost/Altiris/Console/Dashboard/DashboardView.aspx?ResourceGuid=660dae58-b89c-4e8a-9c26-ec2029b222c9

(or obviously adjust the URL if you're connecting remotely.)

Sorry I should have said I tried that.

A resource with the GUID: 660dae58-b89c-4e8a-9c26-ec2029b222c9 could not be found.

Can anyone else try it and see if i'm missing something that I should have.

Thanks,
Rian

Not on my NS.  Running 7.1 SP2v3

Are all GUIDs stored in vItem?  I don't know, just guessing that maybe it might be there even though you couldn't see it via the GUID browser thing.  If so, run this query and maybe see if there is anything listed there?

It is listed but doesn't appear overly helpful. Here is the output.

660DAE58-B89C-4E8A-9C26-EC2029B222C9 FB54A92B-B61A-463E-B721-A8402D5DF7F5 Product based usage tracking Policy. This is a hidden metering policy used for product based usage tracking 32B163A5-C48A-4EE7-84CE-38E4AF141F6F CD39B720-F871-11D2-8643-00104B74A9DF 660DAE58-B89C-4E8A-9C26-EC2029B222C9 5 PROD\Humphries-Admin PROD\sa_altiris7_smp 2011-10-28 00:51:28.187 2012-02-14 14:25:41.440 <item><hierarchyEditableProperties><hierarchyEditableProperty editable="False">ResourceTargets</hierarchyEditableProperty><hierarchyEditableProperty editable="False">Enabled</hierarchyEditableProperty></hierarchyEditableProperties><Application type="detail" stop="False" InventoryOnly="True" Denial="False"><DenialEmailAddress/><DenialEmailSubject/><DenialEmailMessage/><CompanyName/><InternalName/><FileName/><FileVersion/><ProductName/><ProductVersion/><KnownAs/><CommandLine/><DenialMessage type=""/><DenialTimes/><MonitorItems><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>MSPSCAN.EXE</FileName><FileVersion>12.0.4518.1014</FileVersion><InternalName>MSPSCAN.EXE</InternalName><KnownAs></KnownAs><Name>C83F50A7-6817-4908-A204-410C51F5AB68</Name><ProductName>2007 Microsoft Office system</ProductName><ProductVersion>12.0.4518.1014</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>MSPVIEW.EXE</FileName><FileVersion>12.0.6606.1000</FileVersion><InternalName>MSPVIEW.EXE</InternalName><KnownAs></KnownAs><Name>458C99C6-84EA-45E2-88AE-5AB6C6DC359A</Name><ProductName>2007 Microsoft Office system</ProductName><ProductVersion>12.0.6606.1000</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>SETLANG.EXE</FileName><FileVersion>10.0.2609</FileVersion><InternalName>SetLang</InternalName><KnownAs></KnownAs><Name>73E050E3-747B-4A68-A43F-E33393B13C53</Name><ProductName>Microsoft Office XP</ProductName><ProductVersion>10.0.2609</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>OFFDIAG.EXE</FileName><FileVersion>12.0.6413.1000</FileVersion><InternalName>OffDiag</InternalName><KnownAs></KnownAs><Name>4CEE0371-8A58-40B5-9A99-A4DE0709CC7D</Name><ProductName>Office Diagnostics</ProductName><ProductVersion>12.0.6413.1000</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>MSTORE.EXE</FileName><FileVersion>12.0.4518.1014</FileVersion><InternalName>MStore</InternalName><KnownAs></KnownAs><Name>0C244C93-D5F8-48FD-BD0B-6A91BE24CB87</Name><ProductName>Microsoft Clip Organizer</ProductName><ProductVersion>12.0.4518.1014</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>MSPVIEW.EXE</FileName><FileVersion>12.0.4518.1014</FileVersion><InternalName>MSPVIEW.EXE</InternalName><KnownAs></KnownAs><Name>74C6783C-70B2-40E6-B0EE-4DF581BA9F00</Name><ProductName>2007 Microsoft Office system</ProductName><ProductVersion>12.0.4518.1014</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>MSTORE.EXE</FileName><FileVersion>12.0.6423.1000</FileVersion><InternalName>MStore</InternalName><KnownAs></KnownAs><Name>1AF30398-6D9A-4595-B6AF-98AE9E8957C2</Name><ProductName>Microsoft Clip Organizer</ProductName><ProductVersion>12.0.6423.1000</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>OFFDIAG.EXE</FileName><FileVersion>12.0.6606.1000</FileVersion><InternalName>OffDiag</InternalName><KnownAs></KnownAs><Name>D8092C35-ABDE-40EB-BEF1-6B9023700436</Name><ProductName>Office Diagnostics</ProductName><ProductVersion>12.0.6606.1000</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>CMControl.exe</FileName><FileVersion>18.2.51.0.0</FileVersion><InternalName></InternalName><KnownAs></KnownAs><Name>1DECF62E-B96D-4E6D-A5E4-CD9DD28B9960</Name><ProductName>AutoCAD</ProductName><ProductVersion>18.2.51.0.0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>OFFDIAG.EXE</FileName><FileVersion>12.0.4518.1014</FileVersion><InternalName>OffDiag</InternalName><KnownAs></KnownAs><Name>09DF65F4-E878-4057-A0B4-EE1203B2B1C9</Name><ProductName>Office Diagnostics</ProductName><ProductVersion>12.0.4518.1014</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>SETLANG.EXE</FileName><FileVersion>10.0.4109</FileVersion><InternalName>SetLang</InternalName><KnownAs></KnownAs><Name>5863A25B-4BDA-4577-9782-AFE8C0C17FC1</Name><ProductName>Microsoft Office XP</ProductName><ProductVersion>10.0.4109</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>DwgCheckStandards.exe</FileName><FileVersion>17.1.51.0</FileVersion><InternalName></InternalName><KnownAs></KnownAs><Name>1929845D-1439-4F40-8197-1687EF7717A3</Name><ProductName>AutoCAD</ProductName><ProductVersion>17.1.51.0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>OIS.EXE</FileName><FileVersion>12.0.6413.1000</FileVersion><InternalName>OIS</InternalName><KnownAs></KnownAs><Name>B86FC9C7-0CE1-4B4C-9063-89EC1F87D4D5</Name><ProductName>Microsoft Office Picture Manager</ProductName><ProductVersion>12.0.6413.1000</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>MSPVIEW.EXE</FileName><FileVersion>12.0.6423.1000</FileVersion><InternalName>MSPVIEW.EXE</InternalName><KnownAs></KnownAs><Name>5D9FCCFF-8423-46D2-9B5C-25101BE8503A</Name><ProductName>2007 Microsoft Office system</ProductName><ProductVersion>12.0.6423.1000</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>DW.EXE</FileName><FileVersion>10.0.2609</FileVersion><InternalName>DW</InternalName><KnownAs></KnownAs><Name>7756011D-F41E-4B22-8B87-4BB7E9D7E341</Name><ProductName>Microsoft Application Error Reporting</ProductName><ProductVersion>10.0.2609</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>OSA.EXE</FileName><FileVersion>10.0.2609</FileVersion><InternalName>Osa</InternalName><KnownAs></KnownAs><Name>73020D4B-4D96-46C5-82C1-09100BE14B33</Name><ProductName>Microsoft Office XP</ProductName><ProductVersion>10.0.2609</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>AdRefMan.exe</FileName><FileVersion>17.1.51.0</FileVersion><InternalName></InternalName><KnownAs></KnownAs><Name>19A0E454-25EB-4300-AD6F-4310CBAF17A7</Name><ProductName>AutoCAD</ProductName><ProductVersion>17.1.51.0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>MSPSCAN.EXE</FileName><FileVersion>12.0.6606.1000</FileVersion><InternalName>MSPSCAN.EXE</InternalName><KnownAs></KnownAs><Name>5D82A288-60DD-41F2-BC59-D052E8AE5B36</Name><ProductName>2007 Microsoft Office system</ProductName><ProductVersion>12.0.6606.1000</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>AcSignApply.exe</FileName><FileVersion>17.1.51.0</FileVersion><InternalName></InternalName><KnownAs></KnownAs><Name>05257488-BA45-4309-BE07-71D95AAD497A</Name><ProductName>AutoCAD</ProductName><ProductVersion>17.1.51.0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>acad.exe</FileName><FileVersion>R17.2.56.0</FileVersion><InternalName>AutoCAD</InternalName><KnownAs></KnownAs><Name>C1973DE7-C0E3-4361-8C9A-A4EF3832442F</Name><ProductName>AutoCAD</ProductName><ProductVersion>R17.2.56.0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>PLU26.exe</FileName><FileVersion>4, 6, 0, 0</FileVersion><InternalName>PLU</InternalName><KnownAs></KnownAs><Name>7E692512-34BC-4BE0-AF27-C37F92F5DEE4</Name><ProductName>Portable License Utility</ProductName><ProductVersion>4, 6, 0, 0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>AdMigrator.exe</FileName><FileVersion>17.1.51.0</FileVersion><InternalName>ADMigrator.exe</InternalName><KnownAs></KnownAs><Name>F88AD0E5-5A59-491E-96A8-8EF955211982</Name><ProductName>AutoCAD</ProductName><ProductVersion>17.1.51.0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>OIS.EXE</FileName><FileVersion>12.0.4518.1014</FileVersion><InternalName>OIS</InternalName><KnownAs></KnownAs><Name>2E462F75-980E-4543-B3A6-C5CC937ED356</Name><ProductName>Microsoft Office Picture Manager</ProductName><ProductVersion>12.0.4518.1014</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>VISIO.EXE</FileName><FileVersion>12.0.4518.1014</FileVersion><InternalName>VISIO.EXE</InternalName><KnownAs></KnownAs><Name>8CF67C71-4F30-4FBC-8369-213EAA7B3D33</Name><ProductName>Microsoft® Office Visio® 2007</ProductName><ProductVersion>12.0.4518.1014</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>MSPSCAN.EXE</FileName><FileVersion>12.0.6423.1000</FileVersion><InternalName>MSPSCAN.EXE</InternalName><KnownAs></KnownAs><Name>DA492383-42F9-484A-8C01-7A21ADB22E79</Name><ProductName>2007 Microsoft Office system</ProductName><ProductVersion>12.0.6423.1000</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>OIS.EXE</FileName><FileVersion>12.0.6606.1000</FileVersion><InternalName>OIS</InternalName><KnownAs></KnownAs><Name>2B688747-C17C-4F27-9877-1CE49BE1F15D</Name><ProductName>Microsoft Office Picture Manager</ProductName><ProductVersion>12.0.6606.1000</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>MSTORE.EXE</FileName><FileVersion>12.0.6606.1000</FileVersion><InternalName>MStore</InternalName><KnownAs></KnownAs><Name>2A156753-0878-418F-B500-1A2724315A87</Name><ProductName>Microsoft Clip Organizer</ProductName><ProductVersion>12.0.6606.1000</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>FTDiagViewer.exe</FileName><FileVersion>2.10.01.16 (CPR 9 SR 1)</FileVersion><InternalName></InternalName><KnownAs></KnownAs><Name>753C8693-2C9B-4FC4-8199-8715B39711BC</Name><ProductName>FactoryTalk ®</ProductName><ProductVersion>2.10.01.16 (CPR 9 SR 1)</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>SLChassisMon.exe</FileName><FileVersion>13.00</FileVersion><InternalName>SLChassisMon</InternalName><KnownAs></KnownAs><Name>1932A9E2-AC76-47A0-BEE5-840217E91F17</Name><ProductName>RSLogix Emulate 5000 Chassis Monitor</ProductName><ProductVersion>12.00</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>FTDiagViewer.exe</FileName><FileVersion>2.30.01.3 (CPR 9 SR 3)</FileVersion><InternalName></InternalName><KnownAs></KnownAs><Name>B19F5F30-BB6F-497B-82CF-7B9CBB4F6BCE</Name><ProductName>FactoryTalk ®</ProductName><ProductVersion>2.30.01.3 (CPR 9 SR 3)</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>We032.exe</FileName><FileVersion>6, 0, 0, 7</FileVersion><InternalName>We032</InternalName><KnownAs></KnownAs><Name>1D46AE43-3E3E-492A-88C0-76E538B559C9</Name><ProductName>RSLogix Emulate 500</ProductName><ProductVersion>6, 0, 0, 7</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>RSLogixArchitect.exe</FileName><FileVersion>2.1.0.6</FileVersion><InternalName>RSLogixArchitect.exe</InternalName><KnownAs></KnownAs><Name>76615730-C341-47EA-B74C-B8FB3934F5F8</Name><ProductName>RSLogix Architect v2.01.00 (CPR9)</ProductName><ProductVersion>2.1.0.6</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>RSLogixArchitect.exe</FileName><FileVersion>3.60.0.223</FileVersion><InternalName>RSLogixArchitect.exe</InternalName><KnownAs></KnownAs><Name>557431EA-613A-40AC-8A2B-3F95FA9656EE</Name><ProductName>RSLogix Architect v3.60</ProductName><ProductVersion>3.60.0.223</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>RSLogixArchitect.exe</FileName><FileVersion>3.50.0.142</FileVersion><InternalName>RSLogixArchitect.exe</InternalName><KnownAs></KnownAs><Name>FBC5F152-0F19-4478-A00A-0210B86FDA7F</Name><ProductName>RSLogix Architect v3.50</ProductName><ProductVersion>3.50.0.142</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>RSLogixArchitect.exe</FileName><FileVersion>3.0.0.530</FileVersion><InternalName>RSLogixArchitect.exe</InternalName><KnownAs></KnownAs><Name>699F2855-AD4D-42D0-96EC-D3CDB4046B08</Name><ProductName>RSLogix Architect v3.00 (CPR 9 SR1)</ProductName><ProductVersion>3.0.0.530</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>DNTagGenerator.exe</FileName><FileVersion>1, 0, 77, 0</FileVersion><InternalName>DNTagGenerator</InternalName><KnownAs></KnownAs><Name>D116EE91-45DE-4AD0-BAD4-EC25C5A60AFE</Name><ProductName>RSLogix 5000 DeviceNet Tag Generator</ProductName><ProductVersion>1, 0, 77, 0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>DNTagGenerator.exe</FileName><FileVersion>1, 0, 99, 3</FileVersion><InternalName>DNTagGenerator</InternalName><KnownAs></KnownAs><Name>08479634-6903-4DB2-8A8C-AB6099621B20</Name><ProductName>RSLogix 5000 DeviceNet Tag Generator</ProductName><ProductVersion>1, 0, 99, 3</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>Rs500.exe</FileName><FileVersion>7, 10, 0, 9</FileVersion><InternalName>RSLogix 500 Language Resource DLL</InternalName><KnownAs></KnownAs><Name>DE19B049-E6DA-4D73-ABC9-19B10B68137A</Name><ProductName>RSLogix 500</ProductName><ProductVersion>7, 10, 0, 9</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>RSHWare.exe</FileName><FileVersion>1, 3, 0, 1</FileVersion><InternalName>EDS Installer</InternalName><KnownAs></KnownAs><Name>1D5C8A9A-ABE9-4D71-B62C-554F1B05E9A7</Name><ProductName>Rockwell Hardware Installation Tool</ProductName><ProductVersion>1, 3, 0, 1</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>RSLINX.EXE</FileName><FileVersion>2.54.11.00</FileVersion><InternalName>RSLinx Classic</InternalName><KnownAs></KnownAs><Name>8C0E31CF-14A6-4F1D-B601-7F8A9E59247F</Name><ProductName>RSLinx Classic</ProductName><ProductVersion>2.54.11.00</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>RSLINXCP.EXE</FileName><FileVersion>2.54.11.00</FileVersion><InternalName>RSLinx Classic</InternalName><KnownAs></KnownAs><Name>F6784439-A9A4-461B-997A-2C95654B693B</Name><ProductName>RSLinx Classic</ProductName><ProductVersion>2.54.11.00</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>BACKUP.EXE</FileName><FileVersion>2.54.11.00</FileVersion><InternalName>RSLinx Classic Backup/Restore</InternalName><KnownAs></KnownAs><Name>0B2D4131-A499-45C7-A43D-13C42616BA9D</Name><ProductName>RSLinx Classic Backup/Restore</ProductName><ProductVersion>2.54.11.00</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>EvMoveW.exe</FileName><FileVersion>4, 7, 3, 0</FileVersion><InternalName>EVMove</InternalName><KnownAs></KnownAs><Name>0D048DB2-3130-4050-900D-E4EF2570A57E</Name><ProductName>EVMove</ProductName><ProductVersion>4, 7, 3, 0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>Reset.exe</FileName><FileVersion></FileVersion><InternalName></InternalName><KnownAs></KnownAs><Name>DB2ECA78-8727-445B-A3C0-DDBD555697B0</Name><ProductName>Reset</ProductName><ProductVersion></ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>BootpServer.exe</FileName><FileVersion>2, 3, 2, 0</FileVersion><InternalName>BOOTP/DHCP Server</InternalName><KnownAs></KnownAs><Name>88DAD581-A69B-4B76-BD53-B7F29EBC8413</Name><ProductName>BOOTP/DHCP Server Application</ProductName><ProductVersion>2, 3, 2, 0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>RSLINXCP.EXE</FileName><FileVersion>2.52.17.0</FileVersion><InternalName>RSLinx Classic</InternalName><KnownAs></KnownAs><Name>E771B42B-D554-40DA-9734-AC363728FC93</Name><ProductName>RSLinx Classic</ProductName><ProductVersion>2.52.17.0</ProductVersion></MonitorItem><MonitorItem><CommandLine></CommandLine><CompanyName></CompanyName><FileName>ResetW.exe</FileName><FileVersion>4, 7, 3, 0</FileVersion><InternalName>Reset</InternalName><KnownAs></KnownAs><Name>F9A591AE-399D-4A2C-8AF4-A7C01410C0F2</Name><ProductName>Reset</ProductName><ProductVersion>4, 7, 3, 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(Debug)</FileVersion><InternalName>LicenseTool.dll</InternalName><KnownAs/><Name>1FC5A384-6306-4EE7-BD80-B1A0113B3660</Name><ProductName>SELECT Server 2005 Edition</ProductName><ProductVersion>08.11.07.33 (Debug)</ProductVersion></MonitorItem><MonitorItem><CommandLine/><CompanyName/><FileName>AP2d3dConsReporter.exe</FileName><FileVersion>8.11.0746</FileVersion><InternalName>AP2d3dConsReporter</InternalName><KnownAs/><Name>631331A6-BA57-4C55-8F47-8BC3D5CBADE6</Name><ProductName>AP2d3dConsReporter</ProductName><ProductVersion>8.11.0746</ProductVersion></MonitorItem><MonitorItem><CommandLine/><CompanyName/><FileName>ApCatalogMerge.exe</FileName><FileVersion>8.11.0746</FileVersion><InternalName>ApCatalogMerge</InternalName><KnownAs/><Name>C70D1A02-D885-4419-B760-7423CC5B5D38</Name><ProductName>ApCatalogMerge</ProductName><ProductVersion>8.11.0746</ProductVersion></MonitorItem><MonitorItem><CommandLine/><CompanyName>

Maybe its detected a product with an invalid character in the name and that is causing it. I've searched for the common ones but who knows where or what it could be in that.

I removed the monitored items in the state column and now the error has stopped.

I suspect it was either causing a SQL timeout or there was a corrupt character in there somewhere.

I will continue to investigate down those 2 paths.