Endpoint Protection

HI,

Yesterday I upgraded my SEPM from MR4 to MR4MP1a as well as few client machines.

Today morning after restarting the machines say around 30 min, I got some errors as attached below.

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connect/imagebrowser/view/image/803501/_original
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Please check.

Rgrds,
SAM

The above errors are on the client machines and not SEPM server.

Rgrds,
SAM

On how many computers are getting these errors ?If it is all then it is a problems if it is just one or two.
It might have happened due to high cpu usage or something we will have to check.

I once got this error too, I reinstalled the client.

I deployed this on 5 machines, and currently on 2 machine we faced this issue.

Also note that schedule scan was running on the system when we got such errors.

Donny:- Re-installation isn't a solution.

Rgrds,
SAM

 Is this is a client stability issue and is this to be addressed in MR2?

I mean everything may happen on SEP11,so reinstallation is also a walk around solution, I think.
If reinstallation can solve this problem, it should be an event with small probability, otherwise you have to run debug , don't you think it will cost you lots of time.

Docy,

Its better to troubleshoot an issue rather then re-installation. Same applies to an infected machine. Its better to search for a sample and send to Security response team for analysis rather than formating a machine. If its a known issue then Symantec will definately resolev in there upcoming or later build/release.

Hence this will benefit not only to me but to all of the customer globally.

Rgrds,
SAM

i am getting the same type error but from smc.exe

samiron,

Can you please upload the snapshot of Error's and Event log from the machine.

Rgrds,
SAM