Endpoint Protection

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  • 1.  error ccApp.exe is not responding

    Posted Sep 14, 2010 10:21 PM

    Hi,

    We encountered system hangs during shutdown with error ccApp.exe is not responding, user has to manually end the process. This happen after we upgrade SEP client to version 11.0.6005.

    Need an advice on how to resolve this issue.  Thank you in advance.



  • 2.  RE: error ccApp.exe is not responding
    Best Answer

    Posted Sep 14, 2010 10:43 PM

    Symantec is aware of this issue and is currently investigating it. This document will be updated as soon as more information becomes available..

    http://service1.symantec.com/support/ent-security.nsf/docid/2010061410233448?Open&seg=ent

    ( THIS IS A WORK AROUND)

    Take the backup of the regisrty and then

    Navigate to HKEY_CURRENT_USER\Control Panel\Desktop\ AutoEndTasks  and set the value to 1

    https://www-secure.symantec.com/connect/forums/ccapp-preventing-computer-shutdown-and-similar-issues



  • 3.  RE: error ccApp.exe is not responding

    Posted Sep 15, 2010 01:28 AM

    ccApp.exe is the mail scanning component of SEP.You remove the mail scanning components also.As far as I knows if you are having a good mail scanning software is present in your organization,nothing much to do with these components...



  • 4.  RE: error ccApp.exe is not responding

    Posted Oct 08, 2010 10:17 AM
    If you have had the following problem while shutting down... Your PC just hangs and never shuts down....
     
    and you see a message telling you something about the file ccApp.exe prevents you from shutting down your computer.
     
    This is due a corrupted file that you could delete from one of the following locations:
     
     
    From: %temp%    delete   scclog.txt   (just type %temp% in the Run bar)
     
    and/or
     
    From: C:\Windows\Temp\  delete scclog.txt
     
    The scclog.txt file may be hidden, and sometimes I need to boot-up using my USB Active@BootDisk and delete there.
     
    This Solution has demonstrated to work on Dell Optiplex & Latitude Computers.
     
    Jose Mendoza.