Data Loss Prevention

Hello ! Problem with some DLP Endpoint agents:

10/03/2017 12:07:58 |  5376 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.crash_dump_status, SubCategory: agent_event.subcategory.crash_dump_unavailable, Extended Value: NA
10/03/2017 12:07:58 |     0 | WARNING | AgentMgmt.AgentLoggerStatusPublisher | 
10/03/2017 12:07:59 |  5376 | ADMIN   | Service         | System started: 10/03/2017 12:07:59; Windows Version: 6.1 Service Pack 1; Product: WORKSTATION; Total Memory: 2097151KB  Available Memory: 916620KB; Locale: ru-RU
10/03/2017 12:07:59 |     0 | WARNING | Service         | 
10/03/2017 12:07:59 |  8048 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.monitoring_status, SubCategory: agent_event.subcategory.monitoring_enabled, Extended Value: NA
10/03/2017 12:08:06 |     0 | SEVERE  | Communication.CommLayer.ClientDataConnection | 
10/03/2017 12:08:08 |     0 | WARNING | FileSystem.DriverCommunication |  | [SYMRESULT 0x80010005]
10/03/2017 12:08:08 |  5040 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.file_system_driver, SubCategory: agent_event.subcategory.driver_up, Extended Value: NA
10/03/2017 12:16:48 |  8048 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.detection, SubCategory: agent_event.subcategory.detection_timeout, Extended Value: Detection timeout: HTTP event performed by INSCAPITAL\Trifonov
10/03/2017 12:17:01 |  8048 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.detection, SubCategory: agent_event.subcategory.detection_timeout, Extended Value: Detection timeout: HTTP event performed by INSCAPITAL\Trifonov
10/03/2017 12:17:08 |  8048 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.detection, SubCategory: agent_event.subcategory.detection_timeout, Extended Value: Detection timeout: HTTP event performed by INSCAPITAL\Trifonov
10/03/2017 12:18:21 |  8048 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.detection, SubCategory: agent_event.subcategory.detection_timeout, Extended Value: Detection timeout: HTTP event performed by INSCAPITAL\Trifonov
10/03/2017 12:20:55 |  8048 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.detection, SubCategory: agent_event.subcategory.detection_timeout, Extended Value: Detection timeout: HTTP event performed by INSCAPITAL\Trifonov
10/03/2017 12:21:13 |  8048 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.detection, SubCategory: agent_event.subcategory.detection_timeout, Extended Value: Detection timeout: HTTP event performed by INSCAPITAL\Trifonov
10/03/2017 12:21:37 |  8048 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.detection, SubCategory: agent_event.subcategory.detection_timeout, Extended Value: Detection timeout: HTTP event performed by INSCAPITAL\Trifonov
10/03/2017 12:22:49 |  8048 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.detection, SubCategory: agent_event.subcategory.detection_timeout, Extended Value: Detection timeout: HTTP event performed by INSCAPITAL\Trifonov
10/03/2017 12:23:24 |  8048 | ADMIN   | AgentServices.SystemEventLogger | Category: agent_event.category.detection, SubCategory: agent_event.subcategory.detection_timeout, Extended Value: Detection timeout: HTTP event performed by INSCAPITAL\Trifonov

Hi Mikhail.

Have you tried reinstalling the agent?
Have you checked that your antivirus may be in conflict with the DLP?

What's the DLP version?
Is this error displayed on how many workstations?

https://support.symantec.com/en_US/article.TECH235342.html

https://support.symantec.com/en_US/article.tech12638.html

Regards,

Diego

Hi.

The agent is reset, errors are resumed. There is no conflict with the antivirus. Symantec Data Loss Prevention 14.6