Data Loss Prevention

I am getting this error this morning and we restarted everything and still the same error. 

Error: Failed to connect the scan manager. make sure  vontu monitor controller services is running

​I restarted the enforce and detection server. I restarted all the services but as soon as I click on discovery scanning this error comes up. I am not able to stop any scans. This issue started before the error where we could not stop or pause scans.

​​Anyone have a solution for this?

Hi Dijana,

Did you try a reboot of the server itself?

Thanks!

We did but still the same. 

It shows that our scans are still running but they are not. We are unable to stop the scans.Any other suggestions. I have gone back in and started the vontu monitor controller but it just stops running after a few minutes.

We ended up recovering out last database copy and that fixed the issue. We assumed that it may have been a corrupted database file. We eventually heard back from symantec and they told us that the error was an actual symantec bug and that they realeased a fix for it.