Symantec Management Platform (Notification Server)

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Error in logs on Parent server - Couldn't load software update '00000000-0000-0000-0000-000000000000'.

  • 1.  Error in logs on Parent server - Couldn't load software update '00000000-0000-0000-0000-000000000000'.

    Posted Jan 28, 2017 11:00 AM
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    Every day i'm getting a bunch of errors in the log viewer & can't seem to figure out whats causing them!

    Couldn't load software update '00000000-0000-0000-0000-000000000000'.

    Date: 27/01/2017 18:21:55, Tick Count: 483784684 (5.14:23:04.6840000), Host Name: SXXXXXXXXXX, Size: 386 B
    Process: AtrsHost (3776), Thread ID: 35, Module: Altiris.PatchManagement.dll
    Priority: 1, Source: Altiris.PatchManagement.Tasks.MicrosoftReviseSoftwareUpdateTaskHelper.UpdateProgramItemCommandLines
    File: C:\ProgramData\Symantec\SMP\Logs\a199.log

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    a199.txt   2.25 MB 1 version


  • 2.  RE: Error in logs on Parent server - Couldn't load software update '00000000-0000-0000-0000-000000000000'.

    Posted Mar 02, 2017 03:02 PM

    We are experiencing the same issue during an incremental import. We are trying a full import now.