Endpoint Protection

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  • 1.  Error message when trying to install Symantec Endpoint Protection Client

    Posted Feb 03, 2014 02:02 PM

    Every time I try to install Symantec Endpoint Protection Version 12.1.2 MSU Student Version, I get the message "Installation Wizard Completed The wizard was interupted before Symantec Endpoint Protection Client could be completely installed". I bought this disc from my school's computer store and followed the directions that lead me to this screen. I've tried deleting my previous antivirus program (Macfee) and disabling the windows defender to try to install but no luck. My computer would run the 64 bit version (the 32 bit won't work). I use a Dell Inspiron 15 that runs Windows 8. Any help?



  • 2.  RE: Error message when trying to install Symantec Endpoint Protection Client

    Posted Feb 03, 2014 02:05 PM

    Is this Windows 8 or 8.1?

    Disable Windows Defender and remove KB 2781197and try again. This was a known issue, see here:

    Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers

    Article:TECH203996  |  Created: 2013-03-18  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/TECH203996

     



  • 3.  RE: Error message when trying to install Symantec Endpoint Protection Client

    Posted Feb 03, 2014 02:25 PM

    8.1 how do I remove KB 2781197?



  • 4.  RE: Error message when trying to install Symantec Endpoint Protection Client
    Best Answer

    Posted Feb 03, 2014 02:29 PM

    Since it's Windows 8.1, the version of SEP that you're trying to install is not supported. Windows 8.1 is only supported on 12.1.4 and higher.

    About Windows 8 and Symantec Endpoint Protection 12.1

    Article:TECH174348  |  Created: 2011-11-14  |  Updated: 2013-11-05  |  Article URL http://www.symantec.com/docs/TECH174348

     

    Note: Windows 8.1 is only supported with Symantec Endpoint Protection 12.1 RU4 and later.



  • 5.  RE: Error message when trying to install Symantec Endpoint Protection Client

    Posted Feb 03, 2014 02:31 PM

    Ok thank you



  • 6.  RE: Error message when trying to install Symantec Endpoint Protection Client

    Posted Feb 03, 2014 02:32 PM

    No problem, sorry about that.

    Hopefully, you can obtain the latest version.