Endpoint Protection

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  • 1.  an error while decompressing file

    Posted Mar 05, 2014 01:00 AM

    Hi Symantec Support, please check below error and advise the possible cause and solution. Thanks

    Initializing...

    Connecting to LUA...

    Connected to LiveUpdate server successfully.

     

    There are 9 update(s) to be downloaded.

    Downloading catalog file (1 of 9) finished.

    Downloading catalog file (2 of 9) finished.

    Downloading catalog file (3 of 9) finished.

    Downloading catalog file (4 of 9) finished.

    Downloading catalog file (5 of 9) finished.

    Downloading catalog file (6 of 9) finished.

    Downloading catalog file (7 of 9) finished.

    Downloading catalog file (8 of 9) finished.

    Downloading catalog file (9 of 9) finished.

     

    Update available for Virus and Spyware Definitions Win32 (hub).

    Update available for Virus and Spyware Definitions Win32.

     

    There are 1 update(s) to be downloaded.

    Downloading update package (1 of 1) finished.

    1 update(s) have been downloaded.

     

    Processing updates...

    Encountered an error while decompressing file C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105\Data\LUE\Downloads\1392679467jtun_sep12ennful26.m26.

    Encountered an error while processing an update for Virus and Spyware Definitions Win32 (hub).

    Failed to install update for Virus and Spyware Definitions Win32 (hub).

    Failed to install update for Virus and Spyware Definitions Win32.

     

    Session summary: 2 update(s) available, 0 update(s) installed.

    LiveUpdate session is complete

     



  • 2.  RE: an error while decompressing file

    Posted Mar 05, 2014 01:13 AM

    Hi,

    What exact SEPM version are you using?

    Please upgrade your SEPM latest version

    LiveUpdate is unable to decompress the virus definition updates despite ample room on the system
    Fix ID: 2847004
    Symptom: Symantec Endpoint Protection client will run LiveUpdate and successfully download updated content, but occasionally cannot apply the updates. “Decompression failed for package…” errors appear in the lue.log files.
    Solution: The updated LiveUpdate Express included in RU2 MP1 updates the decompression process to use less memory, which allows the extraction to occur.


  • 3.  RE: an error while decompressing file

    Posted Mar 05, 2014 01:16 AM

    Try to clean the defintion

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

    Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2013-06-24  |  Article URL http://www.symantec.com/docs/HOWTO59193

     



  • 4.  RE: an error while decompressing file

    Posted Mar 05, 2014 01:16 AM

    See same error thread

    https://www-secure.symantec.com/connect/forums/luelog-files-filled-error



  • 5.  RE: an error while decompressing file

    Posted Mar 05, 2014 01:55 AM

    See the attach article solution

    LU 1825 : Antivirus and spyware definitions Win32 :Failed to update

    Article:TECH95442  |  Created: 2009-01-09  |  Updated: 2010-01-17  |  Article URL http://www.symantec.com/docs/TECH95442
     

     

    Solution

     


    Solution - I
    1. Uninstall the SEP Client and LiveUpdate through Control Panel Add/Remove programs. 
    2. Verify that the SEP Client and LiveUpdate folders have been deleted. If not please delete the folders.
    3. Reboot the computer.
    4.     Reinstall SEP and LiveUpdate.
    5. Start a LiveUpdate Session.

    Solution - II
    1. Make sure that you have the latest Release of Symantec Endpoint Protection Manager Installed
    2. If you have an old release of Symantec Endpoint Protection Manager Installed so perform a Repair and check if it asks for the of Symantec Endpoint Protection Manager.MSI file 
    during Repair, if yes then provide the same and complete the repair process.
    3. Reboot the computer.
    4. Uninstall and Reinstall LiveUpdate.
    5. Start a LiveUpdate Session


  • 6.  RE: an error while decompressing file

    Posted Mar 12, 2014 01:12 AM

    Did you need more help here ?



  • 7.  RE: an error while decompressing file

    Posted Mar 18, 2014 06:08 AM

    Hi

    Reinstall the liveupdate and check

    Regards

     



  • 8.  RE: an error while decompressing file

    Posted Mar 20, 2014 02:42 AM

    Have you perform the above attach solution steps?
     



  • 9.  RE: an error while decompressing file

    Posted Mar 29, 2014 01:16 AM

    Could you please update your thread?

    if your require any more assistance then please revert otherwise select the mark as solution at helpful comment.