Endpoint Protection

Hi All,

I want remotly uninstall older version and reinstall the latest version but I am getting these below errors can anyone of you help me out from this issue.

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09/26/2017 18:13:16:085 SEPprep starting!

09/26/2017 18:13:27:900 Attempting to run: "C:\Program Files\Symantec\Symantec Endpoint Protection\smc.exe" -p ******
09/26/2017 18:13:29:381 Exit code: -2

09/26/2017 18:14:06:791 Removing: Symantec Endpoint Protection
09/26/2017 18:14:06:791 Attempting to run: MsiExec.exe /X{2F160D9A-8222-413B-B3A4-E3A310514316} REMOVE=ALL REBOOT=R /qn
09/26/2017 18:14:30:016 Exit code: 1602
09/26/2017 18:14:30:016 Failed to remove Symantec Endpoint Protection

09/26/2017 18:14:30:032 Removing: Symantec Endpoint Protection
09/26/2017 18:14:30:032 Attempting to run: MsiExec.exe /X{2F160D9A-8222-413B-B3A4-E3A310514316} REMOVE=ALL REBOOT=R /qn
09/26/2017 18:14:53:008 Exit code: 1602
09/26/2017 18:14:53:008 Failed to remove Symantec Endpoint Protection

09/26/2017 18:14:53:023 Attempting to run: reg add HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce /v "Install SEP 14(MP2)" /t REG_SZ /d "C:\SEPInst\SEPsetup.exe" /f
09/26/2017 18:14:53:413 Exit code: 0

09/26/2017 18:14:53:413 Attempting to run: cmd /c "md C:\SEPInst"
09/26/2017 18:14:54:114 Exit code: 1

09/26/2017 18:14:54:114 Attempting to run: cmd /c xcopy "\\172.23.70.80\D$\Aamir Khan\SEP Script\AV SETUP\SEP 14.0 MP2 installation package for workstations\My Company_Default Group_WIN32BIT\Symantec Endpoint Protection version 14.0.2415.0200 - English\*.*" C:\SEPInst /e /y
09/26/2017 18:14:54:785 Exit code: 4

09/26/2017 18:14:54:785 Attempting to run: SEPsetup.exe /s /v"/qb! /l*v "C:\Windows\TEMP\\SEP_INST.LOG" REBOOT=ReallySuppress  REBOOT=ReallySuppress /qn"
09/26/2017 18:14:57:715 Exit code: 1610

09/26/2017 18:14:57:715 Attempting to run: shutdown -r -t 30 -f
09/26/2017 18:14:58:229 Exit code: 0

09/26/2017 18:14:58:229 Symantec Endpoint Protection 14.0.2415.0200 is installed.
09/26/2017 18:14:58:229 SEPprep stopping!

Hello Aamir,

As we see, you are trying to install SEP client via a shared drive.

Could you try copy and pasting the setup file on the local disc and try installing the same?

The Setup file would be able to automatically migrate the older version of SEP client to the Latest version.

However, by the end of the file, it shows Symantec Endpoint Protection 14.0.2415.0200 is installed.

Try a restart to check - if you have the latest version.

Regards,

Hello Amir,

From the log it looks like

09/26/2017 18:13:27:900 Attempting to run: "C:\Program Files\Symantec\Symantec Endpoint Protection\smc.exe" -p ******
09/26/2017 18:13:29:381 Exit code: -2

(Exit -2 = Unable to find the path, check if its under Program Files ( X86)

Exit code 1602 is user cancelled installation

in simplest way it you want to uninstall SEP remotely use WMIC

wmic /node:@"c:\list.txt"  product where name="Complete name as displayed in Add/remove Prog" call uninstall >>c:\uinstall.txt

list.txt will contain list of machines on which you need to uninstall SEP

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From Log Exit 4 means System Cannot open the file

are you able to access

if you manually run the xcopy , does this complete?

\\172.23.70.80\D$\Aamir Khan\SEP Script\AV SETUP\SEP 14.0 MP2 installation package for workstations\My Company_Default Group_WIN32BIT\Symantec Endpoint Protection version 14.0.2415.0200 - English\*.*" C:\SEPInst /e /y

please check if you have provided the necessary permission to the source share ( Everyone Read Access), that should be the once which is blocking the install

Hi Rafeeq,

The path is correct error only comes up when I put this -p password

Is there any other way to reinstall or replace the older version of SEP with latest one.

If it is possible to share the script for reinstall and replace the SEP client with latest one please share.

Yes xcopy is working fine the shared drive is accessable to everyone.

I have share the drive perticular folder to everyone now it is not showing error for this.

can you please share the script to uninstall and reinstall the SEP even if the client is same.

 I have tested first then put the same in the script for xcopy(It is working fine).

I want to reinstall the SEP but after restart system it is not showning current install time.

can you please share the script file for uninstall and install the SEP even the version is same that will be very benifitial for me becaj I have to reinstall client on more then  200 machines.

One more thing after changing Setup.exe to SEPsetup.exe it is showing error "The configuration data for this product is corrupt. Contact your support personnel" files are currupted but without changing and run Setup.exe it is working fine suggest what to do.

also share the script for uninstall and install sep even the version is same or different

Dear Rafeeq

If SEP uninstallation require password then how to add password so it can't ask client to enter password.

Also what to do with the error code 1610 it came because of when I change setup.exe to SEPsetup.exe when I am try to run SEPsetup.exe it is giving error but without changing name it is working fine.

I have less time our AV compliance goes dip I need to uninstall and install the latest version of SEP, please help me with entire procedure how to do that with sharing script file.