ITMS Administrator Group

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  • 1.  Error while processing IT Analytics cubes

    Posted Jun 17, 2014 07:04 AM

    HI

    We using CMS 7.5 both NS and SQL are on different box

    At the very first time all cubes process has been done successfully but the reports were not opening even dashboard reports showing and now again after few days when i tried to process cubes it giving error of Exception : A connection cannot be made. Ensure that the server is running.

     

     



  • 2.  RE: Error while processing IT Analytics cubes

    Broadcom Employee
    Posted Jun 17, 2014 07:12 AM

    Hi CBZ9104,

    please check information from this thread https://www-secure.symantec.com/connect/forums/it-analytics-error-reports-after-sp1-upgrade

    • Verify that your Analysis and Reporting server are accessible from your NS server (Also recheck settings on ITA configuration page).

    Thanks,

    IP.



  • 3.  RE: Error while processing IT Analytics cubes

    Posted Jun 17, 2014 07:33 AM

    HI Igor

    both Analysis and Reporting servers are accessible properly.

     



  • 4.  RE: Error while processing IT Analytics cubes

    Broadcom Employee
    Posted Jun 17, 2014 08:00 AM

    And all settings are also correct on ITA Configuration page?

    Correct credentials, correct Analysis Server name and Report Server URL? No problem with resolving of FQDN and hostnames between NS and ITA database?

    URLAnalysisReport.jpg

    Maybe you can try to re-apply settings: Some information about report server credentials http://www.symantec.com/docs/TECH175120

     

    Thanks,

    IP.