Symantec Management Platform (Notification Server)

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  • 1.  Errors in SMP internet Gateway logs

    Posted Nov 18, 2014 05:37 PM

    Hello,

    I am seeing some weird errors in our SMP internet gateway logs.  Has anyone seen this and have any idea what it means?

    I have 2 gateway servers for Cloud Enabled Clients and am seeing this on both servers.

     

    mod_ns_support -> my.mifi not in allowed servers list to connect!!!
    -----------------------------------------------------------------------------------------------------
    Date: 11/18/2014 4:29:25 PM, Tick Count: 455208968, Host Name: KENO-ALGW-01-PV, Size: 313 B
    Process: httpd.exe (23084), Thread ID: 22188, Module: InternetGateway
    Priority: 1, Source: InternetGateway.Status
    File: C:\Program Files\Symantec\SMP Internet Gateway\Apache\logs\Error.log



  • 2.  RE: Errors in SMP internet Gateway logs
    Best Answer

    Posted Nov 19, 2014 02:43 PM

    The gateway has the list of the servers agents are allowed to connect to,, this list is configured through Internet Gateway Manager UI,  connections to all other servers will be denied.

    In your case some agent or some other software (??) tried connecting to the server my.mifi through the gateway. If  my.mifi is one of your NS servers or site-servers then you might consider adding it to the list of allowed servers.



  • 3.  RE: Errors in SMP internet Gateway logs

    Posted Dec 01, 2014 12:19 PM

    my.wifi is not a server i know of.  it sounds to me like its a server host for the MIFI used to connect to the internet.  In any event, it doesnt appear to be harming anything so i will just keep an eye on it.  THanks