Endpoint Protection

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  • 1.  /etc/ssstm/lib64/libssstm.so.1.0' from LD_PRELOAD cannot be preloaded: ignored.

    Posted Mar 31, 2016 02:26 PM

    Please help. I get the below stdout when i run liveupdate. I dont think it's a PATH problem

    root@-:-symantec_antivirus>./sav liveupdate -u
    ERROR: ld.so: object '/etc/ssstm/lib64/libssstm.so.1.0' from LD_PRELOAD cannot be preloaded: ignored.
    ERROR: ld.so: object '/etc/ssstm/lib64/libssstm.so.1.0' from LD_PRELOAD cannot be preloaded: ignored.
    Command failed: Problem with LiveUpdate.
    Check that java directory is in PATH
    Unable to perform update
     

    Thanks!



  • 2.  RE: /etc/ssstm/lib64/libssstm.so.1.0' from LD_PRELOAD cannot be preloaded: ignored.

    Posted Mar 31, 2016 02:34 PM

    Any errors show in /opt/Symantec/LiveUpdate/liveupdt.log ?



  • 3.  RE: /etc/ssstm/lib64/libssstm.so.1.0' from LD_PRELOAD cannot be preloaded: ignored.

    Posted Mar 31, 2016 02:53 PM

    Yes. please see snppit from liveupdate.log below.

    Mar 31, 2016 2:35:56 PM Unzipping completed
    Mar 31, 2016 2:35:56 PM Making /opt/Symantec/LiveUpdate/tmp/1459449354506/1459449355578/navuphub.dis executable ...
    Mar 31, 2016 2:35:56 PM Running /opt/Symantec/LiveUpdate/tmp/1459449354506/1459449355578/navuphub.dis ...
    Mar 31, 2016 2:35:56 PM FreeSpace available on /opt/Symantec/LiveUpdate/tmp/1459449354506 is 1043548 KB.
    Mar 31, 2016 2:35:56 PM FreeSpace available on /opt/Symantec/LiveUpdate/tmp/1459449354506 is 1043548 KB.
    Mar 31, 2016 2:35:56 PM FreeSpace available on /opt/Symantec/LiveUpdate/tmp/1459449354506 is 1043600 KB.
    Mar 31, 2016 2:35:56 PM FreeSpace available on /opt/Symantec/LiveUpdate/tmp/1459449354506 is 1043600 KB.
    Mar 31, 2016 2:35:56 PM Disk space check for 1458166873jtun_sav10ennful25.lin failed. Requested free space was 2,120.731 (in MB).
    Mar 31, 2016 2:35:56 PM
    Mar 31, 2016 2:35:56 PM The Java LiveUpdate session did not complete successfully.
    Mar 31, 2016 2:35:56 PM Return code = 246



  • 4.  RE: /etc/ssstm/lib64/libssstm.so.1.0' from LD_PRELOAD cannot be preloaded: ignored.

    Posted Mar 31, 2016 03:33 PM

    Also I dont think its a space issue as I have 10GB free on /Opt as you can see from the log and I checked the cache limit and it's set to 4096 as suggested by this article: https://support.symantec.com/en_US/article.TECH196129.html

     



  • 5.  RE: /etc/ssstm/lib64/libssstm.so.1.0' from LD_PRELOAD cannot be preloaded: ignored.

    Trusted Advisor
    Posted Apr 07, 2016 06:21 AM

    When you have set the figures, did you restart the services? This is to allow it to pick up the new changes.