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Event Details - Failed to get commands from the server. error code 3, Application category

  • 1.  Event Details - Failed to get commands from the server. error code 3, Application category

    Posted Jun 25, 2019 06:12 AM

    I'm currently doing some testing on the SEP Cloud Testpad domain

    I've successfully setup Endpoint and the policies however when trying to push commands from the cloud console to the device I never get an update.

    Looking in the Event page I can see that the device keeps reporting the following error:

    Failed to get commands from the server. error code 3, Application category

    Any ideas on how I can troubleshoot this?



  • 2.  RE: Event Details - Failed to get commands from the server. error code 3, Application category

    Posted Jun 25, 2019 08:58 AM

    Stupid question but you verified devices can talk to the console?



  • 3.  RE: Event Details - Failed to get commands from the server. error code 3, Application category

    Posted Jun 25, 2019 10:20 AM
      |   view attached

    Hi Brian,

    I believe they can yes

    Looking at the device in the cloud console I can see under activity history LiveUpdate sessions running and getting updates.

    I've attached a screenshot for visibility