Hello,
One of my server is currently experiencing some issues with SEP application keep crashing and services are stopping. This is an Group Update Provider Server therefore none of my client are getting definition updates at this point.Here is the error message I found on the event viewer
Log Name: Application
Source: Application Error
Date: 1/22/2015 1:52:45 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: Smc.exe, version: 12.1.4013.4013, time stamp: 0x52647fd2
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x1330
Faulting application start time: 0x01d035f794b160cf
Faulting application path: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Bin64\Smc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 44a37f76-a203-11e4-abf2-0017a44558e0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-22T06:52:45.000000000Z" />
<EventRecordID>185510</EventRecordID>
<Channel>Application</Channel>
<Security />
</System>
<EventData>
<Data>Smc.exe</Data>
<Data>12.1.4013.4013</Data>
<Data>52647fd2</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.17725</Data>
<Data>4ec4aa8e</Data>
<Data>c0000374</Data>
<Data>00000000000c40f2</Data>
<Data>1330</Data>
<Data>01d035f794b160cf</Data>
<Data>C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.4013.4013.105\Bin64\Smc.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>44a37f76-a203-11e4-abf2-0017a44558e0</Data>
</EventData>
</Event>
I'll appreciate any help or advise on this issue.