We installed SEP 14 in our 64 user network and it was a disaster. The Antivirus scan detected viruses imbedded in the individual mailbox files, which is good - but then it quarantined the entire mailbox ... one time for every instance of a virus ... leaving users with no functioning email history. Worse, in SEP14 the files were quarantined under filenames DIFFERENT than the name SEP logged in their internal logs, so the files could not be restored via the SEP utility and the Tech Support Department had to get specific help, for each file for each user, from Symantec's actual program engineering department! So the bottom line was that SEP quarantine files that it could not recover. This is not a rant, this is documented fact. Symantec had to issue two patches for SEP14 just to fix two of our three problems -- and the third problem is so severe that iy will not be fixed until SEP15.
All of which are part of business. Things happen. But the deal-breaker is that after all the trouble and catastrophic loss of business, Symantec has invited us to BUY ... repeat -- BUY -- the upgraded versions of the software whan available. Software that will finally work as it should have worked in the beginning. Calls, Emails and written letters to Symantec Corporate remain unreturned
We even contacted Ingram Micro and asked THEM to contact Symantec and after 4 attempts even Imgram Micro admits that they cannot get the attention of Symantec.
I'm not asking for new features. It would be nice if Symantec understood a Unix-style mailbox and was able to isolate individual messages but I'm not asking for that new feature. software that can accurately log and then restore files that it quarantined ... should not be too much to ask, should it?
I've asked around my circle of gurus and the best I've heard is "Look. Symantec doesn't have to be good - just better than Avast and McAfee and Kapsersky. If yout think Symantec is arrogant just try one of the others"
Can that possibly be true????