Endpoint Protection

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  • 1.  Export option to remove

    Posted Dec 26, 2014 12:35 AM

    Hi Team,

    How we can remove the option to export basic troubleshooting information from SEP 12.1 client interface so user can't see those info.

    In the SEP client, click Help and Support, and then click Troubleshooting, In the Management dialog box, under Troubleshooting data, click Export.

    This Export option I need to greyout.

    Thanks.

    Regards,

    S2S



  • 2.  RE: Export option to remove
    Best Answer

    Posted Dec 26, 2014 12:37 AM

    You can't grayout Export option.



  • 3.  RE: Export option to remove

    Posted Dec 26, 2014 12:46 AM

    :( Sure???



  • 4.  RE: Export option to remove

    Broadcom Employee
    Posted Dec 26, 2014 12:52 AM

    What is that you re trying to restrict the user to view?

    Can you configure the password protection to open SEP client GUI ?



  • 5.  RE: Export option to remove

    Posted Dec 26, 2014 01:08 AM

    Yes you can't grayout export option,But you can password protact export tab.

    You can require the users to type a password when users try to do one of the following actions:

    • Open the client's user interface.

    • Stop the client.

    • Import and export the security policy.

    • Uninstall the client

    http://www.symantec.com/business/support/index?page=content&id=HOWTO55487



  • 6.  RE: Export option to remove

    Posted Dec 26, 2014 01:19 AM

    Yes James, you'r right that we can set the passwords for above following options but can't set the same for Export option of Troubleshooting Data.

     



  • 7.  RE: Export option to remove

    Broadcom Employee
    Posted Dec 26, 2014 01:23 AM

    the exported data are mostly the one that is visible on SEP client console. What is the data you are trying to protect?

    You should set password to open the client user interface.



  • 8.  RE: Export option to remove

    Posted Dec 26, 2014 01:28 AM

    Export option of Troubleshooting Data not possible,You can password protect client's user interface.

    You can raised IDEA for same

    https://www-secure.symantec.com/connect/security/ideas



  • 9.  RE: Export option to remove

    Posted Dec 26, 2014 01:34 AM

    Not available as of now, you can set password for client interface, when they cant open they cant export



  • 10.  RE: Export option to remove

    Posted Dec 26, 2014 02:05 AM

    Ok.. Thanks for clarified.



  • 11.  RE: Export option to remove

    Posted Dec 26, 2014 08:10 AM
    Either password protect the client interface or remove the icon from the task tray.